Mytraffic

Customer Success Manager

• Work with the Mid-Market segment focused on the France region
• Deliver value early and consistently by linking Gini results to client business needs
• Review client situations, measure results, and identify additional needs Gini can address
• Lead and maintain the AI shift with clients, making Gini a daily tool for location-intelligence decisions
• Onboard, activate, and follow accounts using a usage-centric approach
• Identify important workflows and structure them into projects and new Gini use cases
• Conduct monthly check-ins, training, and best-practice sharing
• Monitor portfolio performance and proactively anticipate risks
• Advise technical and business stakeholders
• Represent customer needs, objections, and usage patterns internally to product teams
• Own the customer portfolio, generate upsell opportunities, and secure testimonials
• Lead quarterly business reviews with Sales
• Recommend, drive, and execute account plans
• Develop customer advocacy through public speaking events, testimonials, and success stories
• Drive cross-functional projects and team methodologies
• Automate customer-success processes for scalability
• Ensure adoption and usage of Customer Success tools and reporting, including HubSpot, Claude, ChatGPT, and Mixpanel

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