Field Support Specialist

. Serve as a liaison between Home Office team members and Area Directors .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to coach and train Area Directors effectively. Proficient in Microsoft Office and Google Workspace, with a focus on problem-solving and adaptability in a fast-paced environment.

Highest-signal resume keywords

All-Star Communication SkillsCall Center ExperienceMicrosoft Office ProficiencyGoogle Workspace KnowledgeTicketing Software Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ResourcefulnessAdaptabilityDecision-MakingProblem-Solving

About the role

Key responsibilities & impact

Serve as a liaison between Home Office team members and Area Directors
Coach, teach, and troubleshoot while helping Area Directors across the country
Assist Area Directors in developing their skills and build one-on-one relationships
Train Area Directors in processes and procedures via phone conferences
Respond to questions, concerns, and complaints from Area Directors and their advertising clients via phone and email
Work individually and within a small, close-knit team to solve problems
Answer incoming phone calls to cover current staffing pattern needs
Brainstorm and implement proactive approaches to reduce reactive engagement with Area Directors
Collaborate with the Design team to help Area Directors understand the design process and administrative tasks

Requirements

What you’ll need

Ability to learn quickly with a desire to grow
Confidence in making decisions based on your knowledge and training
All-star communication skills, both over the phone and in email
Knowledge of Microsoft Office products and Google Workspace
Resourcefulness and adaptability in an environment of change
Ability to work calmly with fast-paced deadlines
Previous call center experience
Ticketing software knowledge
Ability to work 9:00 am to 6:00 pm ET, Monday through Friday

Benefits

Comp & perks

Full health care coverage for you and your family
Complimentary basic dental coverage
Access to a licensed nutritionist
Employee Assistance Program (EAP) with complimentary mental health resources and additional support services
401(k) plan with a company match
Financial planning services
$7,000 contribution toward the purchase of your first home through the First-Time Homebuyer Program
Paid time off, including a paid, week-long Holiday Break each year
Three-week paid sabbatical after four years of service
Parental leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave
Monthly remote-work reimbursement to assist with home office and internet expenses
Pet care insurance and discounts
Opportunity to make a difference through N2GIVES, a program dedicated to fighting human trafficking and supporting other impactful causes
Professional growth and team member development opportunities
Promotion from within whenever possible