Account Director – Health & Beauty

N2O

. Own the strategic and operational leadership of an assigned client retail experience and experiential programme, ensuring successful delivery, client satisfaction and commercial performance.

Posted 9/25/2026full-timeNottingham • United KingdomLead💰 £45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client-facing retail and experiential marketing, with a strong focus on developing growth strategies, managing budgets, and delivering impactful brand activations. Proven ability to lead complex programmes, influence stakeholders, and drive commercial performance in the Health & Beauty and FMCG sectors.

Highest-signal resume keywords

Client-Facing Retail ExpertiseExperiential MarketingBudget ManagementStakeholder Relationship ManagementAccount Growth Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail Experience DevelopmentBudget ForecastingCommercial StrategyProposal DevelopmentFinancial Reporting

Soft Skills

Excellent CommunicationPresentation SkillsNegotiation SkillsCollaborative LeadershipProactive Problem-Solving

Industry Keywords

Health & BeautyFMCGConsumer BehaviourMarket TrendsBrand Activations

About the role

Key responsibilities & impact

Own the strategic and operational leadership of an assigned client retail experience and experiential programme, ensuring successful delivery, client satisfaction and commercial performance.
Independently lead stakeholder relationships, providing expert guidance, challenge and recommendations to clients and internal teams.
Develop and implement retailer-specific growth strategies that drive account expansion, identifying opportunities for increased investment, enhanced experiential activations, and long-term partnership development within retail environments.
Interrogate and shape client briefs, uncovering underlying business challenges and translating them into commercially viable retail experiences.
Lead the development of retail experience and experiential proposals, quotations, budgets and client presentations, ensuring commercial accuracy, profitability and strategic alignment.
Maintain accountability for programme budgets, forecasting, profitability and financial reporting.
Lead governance meetings, programme reviews and issue resolution, ensuring clear communication and accountability across stakeholders.
Collaborate effectively with internal teams to ensure activity is scoped correctly, delivered efficiently and exceeds client expectations.
Support wider supplier-funded projects, retailer-led initiatives and account growth opportunities as required.
Ensure governance processes, project controls and ways of working are consistently followed across all programmes.
Act as a trusted ambassador for N2O, representing the agency professionally and building confidence in our capabilities and expertise.
Work closely with Campaign Managers and cross-functional teams to ensure seamless programme delivery and exceptional client service.
Exceed agreed revenue, margin and client growth targets.

Requirements

What you’ll need

Client-facing retail and experiential marketing expertise, with a proven track record of delivering impactful brand activations and retail experiences that drive engagement and commercial results.
Experience launching and growing emerging brands within the UK market, ideally across Health & Beauty, FMCG, Wellness, or Lifestyle sectors.
Strong understanding of the Health & Beauty retail landscape, including consumer behaviour, market trends, and retail strategies that drive awareness, acquisition, and sales.
Proven ability to lead complex client programmes and manage multiple stakeholders with confidence and autonomy.
Skilled at influencing senior stakeholders, building trusted relationships, and providing strategic guidance.
Track record of growing accounts through organic opportunities, cross-selling, and long-term client partnerships.
Commercially astute, with experience managing budgets, forecasts, revenue targets, and profitability.
Excellent communication, presentation, and negotiation skills, with the ability to turn insights into compelling recommendations.
Collaborative leader, experienced in working across Account Management, Campaign Management, Creative, and Marketing teams.
Highly proactive and self-sufficient, able to prioritise effectively and thrive in a fast-paced environment.
Well organised, detail-oriented, and results-driven, with a focus on delivering exceptional outcomes.

Benefits

Comp & perks

Hybrid working opportunities - 2-3 days in the office and 2 days working from home.
23 days annual leave plus bank holidays increasing each completed year to 30
Flex buy/ sell holiday scheme
Life Assurance
Employee Assistance and Wellbeing Programmes
Digital 24/7 GP Service available from Day 1
Free private medical and dental healthcare after 2 years of service.
Salary Sacrifice pension/ cycle to work and car lease schemes
Season Ticket Loans.
Retail Discount Scheme