Account Executive

• Own the strategic and operational leadership of an assigned client retail experience and experiential programme, ensuring successful delivery, client satisfaction and commercial performance.
• Independently lead stakeholder relationships, providing expert guidance, challenge and recommendations to clients and internal teams.
• Develop and implement retailer-specific growth strategies that drive account expansion, identifying opportunities for increased investment, enhanced experiential activations, and long-term partnership development within retail environments.
• Interrogate and shape client briefs, uncovering underlying business challenges and translating them into commercially viable retail experiences.
• Lead the development of retail experience and experiential proposals, quotations, budgets and client presentations, ensuring commercial accuracy, profitability and strategic alignment.
• Maintain accountability for programme budgets, forecasting, profitability and financial reporting.
• Lead governance meetings, programme reviews and issue resolution, ensuring clear communication and accountability across stakeholders.
• Collaborate effectively with internal teams to ensure activity is scoped correctly, delivered efficiently and exceeds client expectations.
• Support wider supplier-funded projects, retailer-led initiatives and account growth opportunities as required.
• Ensure governance processes, project controls and ways of working are consistently followed across all programmes.
• Act as a trusted ambassador for N2O, representing the agency professionally and building confidence in our capabilities and expertise.
• Work closely with Campaign Managers and cross-functional teams to ensure seamless programme delivery and exceptional client service.
• Exceed agreed revenue, margin and client growth targets.

Account Director – Health & Beauty