Senior Support Analyst – ServiceDesk Squad

N5X

. Manage identity and access in Entra ID, including users, dynamic groups and applications, SSO (SAML/OIDC), MFA and authentication methods .

Posted 10/3/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing identity and access through Entra ID, including Conditional Access and MFA, while effectively administering devices via Intune and integrating with Google Workspace. Proficient in technical support, process improvement, and automation using PowerShell and Microsoft Graph.

Highest-signal resume keywords

Entra ID AdministrationIntune Device ManagementTechnical Support (N2/N3)PowerShell AutomationGoogle Workspace Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Entra IDConditional AccessMFAIntunePowerShellMicrosoft GraphGoogle DriveSharePoint OnlineWindows AutopilotNetwork Protocols (TCP/IP, DNS, DHCP)

Soft Skills

Strong Communication SkillsCross-Functional CollaborationOwnershipContinuous ImprovementRisk-Driven Decision-Making

Tools & Technologies

Google WorkspaceOneDriveSharePoint OnlineAgile MethodologiesITSM ToolsJiraMiro

Industry Keywords

Financial ServicesEnergy Markets

Tech Stack

Tools & technologies

AndroidDNSFirewallsiOSITSMMacOSTCP/IP

About the role

Key responsibilities & impact

Manage identity and access in Entra ID, including users, dynamic groups and applications, SSO (SAML/OIDC), MFA and authentication methods
Administer Conditional Access policies, PIM, Access Reviews and the access lifecycle
Integrate Entra ID with Active Directory (Entra Connect) and Google Workspace
Manage devices through Intune (MDM/MAM) and administer Windows, macOS, iOS/iPadOS and Android endpoints
Implement compliance and configuration policies, application deployment, patching and hardening
Perform corporate provisioning with Windows Autopilot, Apple Business Manager and Android Enterprise
Create MAM policies for BYOD, data containerization and compliance actions, including selective wipe
Administer and govern corporate storage in Google Drive, OneDrive and SharePoint Online
Administer Google Workspace, including users, permissions, retention, security and auditing
Provide dedicated support to C-level executives and leadership, including executive meetings and events
Provide N2/N3 technical support, analyzing and resolving complex incidents
Manage the IT asset lifecycle, inventory, Microsoft and Google licenses, and the mobile device fleet
Troubleshoot VPN, DNS, DHCP, Wi-Fi, firewalls and connectivity issues
Structure and improve support processes
Create technical documentation, runbooks and standard operating procedures (SOPs)
Automate routines using PowerShell and Microsoft Graph
Provide technical support and guidance to junior team members

Requirements

What you’ll need

Degree in Computer Science, Information Systems or a related field
Proven experience administering Entra ID in production environments, including Conditional Access and MFA at scale
Experience operating Intune for Windows and macOS, and managing iOS and Android mobile devices, including Apple Business Manager and Android Enterprise
Experience administering and governing permissions in Google Drive, SharePoint Online and OneDrive, including external sharing controls
Experience designing and operating access-granting, access-review and access-revocation processes
Experience with N2/N3 technical support and Service Desk operations
Experience structuring support processes, managing assets and automating routines with PowerShell and Microsoft Graph
Ability to make technical decisions considering cost, risk and operational impact
Knowledge of network protocols (TCP/IP, DNS, DHCP) and infrastructure and connectivity troubleshooting
Experience with Agile methodologies and tools such as Jira and Miro
ITSM and monitoring tools
Technical documentation and process organization
Strong verbal and written communication skills
Fluency in Portuguese and English
Ownership: take end-to-end responsibility for the work environment, proactively anticipating failures and resolving issues autonomously
Risk- and impact-driven decision-making
Governance mindset
Cross-functional collaboration
Clear communication
Continuous improvement
Familiarity with the financial services and/or energy markets

Benefits

Comp & perks

Bonus: Up to two monthly salaries per year
Work model: Hybrid — three days per week in the office
Meal allowance: BRL 43.68 per business day
Food allowance: BRL 832.00 per month
Transportation allowance or Mobility Assistance: Round-trip transportation for in-office days, with no payroll deduction
Health plan: SulAmérica plan with co-pay for the employee and eligible dependents — children and spouse
Wellhub in partnership with SulAmérica
Life insurance: MetLife
Childcare assistance: Reimbursement of up to 40% of the standard salary for children up to 24 months old and 35% for children between 24 and 71 months old
Financial assistance for employees with children with disabilities: Amount equivalent to 50% of the standard salary
Birthday day off!