Support Engineer

• Manage identity and access in Entra ID, including users, dynamic groups and applications, SSO (SAML/OIDC), MFA and authentication methods
• Administer Conditional Access policies, PIM, Access Reviews and the access lifecycle
• Integrate Entra ID with Active Directory (Entra Connect) and Google Workspace
• Manage devices through Intune (MDM/MAM) and administer Windows, macOS, iOS/iPadOS and Android endpoints
• Implement compliance and configuration policies, application deployment, patching and hardening
• Perform corporate provisioning with Windows Autopilot, Apple Business Manager and Android Enterprise
• Create MAM policies for BYOD, data containerization and compliance actions, including selective wipe
• Administer and govern corporate storage in Google Drive, OneDrive and SharePoint Online
• Administer Google Workspace, including users, permissions, retention, security and auditing
• Provide dedicated support to C-level executives and leadership, including executive meetings and events
• Provide N2/N3 technical support, analyzing and resolving complex incidents
• Manage the IT asset lifecycle, inventory, Microsoft and Google licenses, and the mobile device fleet
• Troubleshoot VPN, DNS, DHCP, Wi-Fi, firewalls and connectivity issues
• Structure and improve support processes
• Create technical documentation, runbooks and standard operating procedures (SOPs)
• Automate routines using PowerShell and Microsoft Graph
• Provide technical support and guidance to junior team members

N5X

Senior Support Analyst – ServiceDesk Squad