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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise SaaS customer portfolios, driving onboarding and adoption, and translating product usage into measurable business outcomes. Strong collaboration with cross-functional teams and effective communication with both technical and executive stakeholders is essential.
Highest-signal resume keywords
Enterprise SaaS Customer ManagementOnboarding And Kickoff LeadershipTechnical Fluency In APIs And IntegrationsBusiness Value Communication And ROICollaboration With Cross-Functional Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success PlanningHealth Checks And Adoption ReviewsUpsell And Cross-Sell StrategiesAutomation ArchitectureStructured Operating Cadence
Soft Skills
Clear CommunicationEffective CollaborationOwnershipAdaptabilityStakeholder Alignment
Tools & Technologies
N8nAI ToolsWorkflow Platforms
Industry Keywords
Customer Health MonitoringExecutive SyncsQBRsRenewalsBusiness Impact
About the role
Key responsibilities & impact- Own a portfolio of approximately 30 n8n enterprise customers across EMEA as the primary post-sales partner
- Guide customers from onboarding through scaled adoption and long-term expansion
- Lead customer kickoffs and success planning
- Drive onboarding and enablement for technical and business audiences
- Establish health checks, executive syncs, QBRs, adoption reviews, and renewals
- Monitor customer health and product usage to identify risks and manage escalations
- Quantify and communicate business value, ROI, adoption, efficiency gains, and business impact
- Identify and progress upsell and cross-sell opportunities with Account Executives
- Partner with Support, Solutions Engineering, and Product to resolve blockers
- Provide structured feedback to Product and Engineering and help shape roadmap priorities
- Design scalable playbooks and programs that improve customer outcomes
Requirements
What you’ll need- Experience managing a portfolio of enterprise SaaS customers
- Ability to run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end
- Technical fluency across APIs, integrations, authentication, environments, and automation architecture
- Experience supporting renewals and expansion opportunities, including upsell/cross-sell
- Ability to translate product usage into measurable business outcomes, ROI, and executive-ready narratives
- Structured operating cadence and effective prioritization
- Clear communication with technical builders and executive stakeholders
- Effective collaboration with Sales, Support, Solutions Engineering, and Product
- Ownership and adaptability in fast-moving environments
- Experience or curiosity with automation, AI tools, or workflow platforms
- Existing right to work for countries other than Germany; Germany visa sponsorship available
- English is the company language
Benefits
Comp & perks- Equity ownership in n8n
- Europe: 30 days of vacation, plus public holidays wherever you are
- Europe: benefits according to local country norms
- Europe: pension contributions according to local country norms
- €1K (or equivalent) per year for courses, books, events, or coaching
- Regular hackathons
- Remote-first work across Europe, with regular off-sites for team bonding
- $100 per month to support open-source projects
- Transparency about work and company performance