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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and leading high-performing Customer Success teams, with a strong focus on driving adoption, retention, and expansion for enterprise customers. Proven ability to develop talent, establish executive relationships, and implement structured risk reviews and forecasting processes.
Highest-signal resume keywords
Customer Success LeadershipEnterprise Account ManagementPeople Management ExperienceForecasting and Risk ReviewCollaboration with Cross-Functional Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementForecastingRisk ReviewOnboardingQBRsRetentionExpansionProcess ImprovementTalent Development
Soft Skills
Low-Ego CollaborationProblem-SolvingCoachingBuilding RelationshipsTeam Environment Establishment
Tools & Technologies
AutomationAI Familiarity
Industry Keywords
Tech Industry ExperienceEnterprise Subject-Matter ExpertiseCustomer-Facing RolesHigh-Risk Enterprise CustomersUS Work Authorization
About the role
Key responsibilities & impact- Build and lead a high-performing West Coast Customer Success function
- Help strategic enterprise customers drive adoption, retention, and expansion
- Partner with CSMs on complex challenges and strategies for large, high-risk enterprise accounts
- Build trusted executive relationships and join customer conversations when leadership is needed
- Personally own strategic customer relationships where needed
- Hire and onboard remaining Customer Success Managers for the West Coast team
- Coach and develop team members through 1:1s, development plans, and skill-building
- Establish a high-accountability, supportive team environment
- Run forecasting, account-health cadences, and structured risk reviews
- Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion
- Identify risks early, raise issues proactively, and improve team operations
- Partner with Sales, Product, Support, TAMs, Renewals, and GTM leaders
- Collaborate with Customer Success leaders across US East, EMEA, and Scaled CS
- Contribute to global Customer Success initiatives and scalable methodologies
Requirements
What you’ll need- 2–3+ years of people management experience
- Strong track record of hiring, developing, and retaining Customer Success talent
- 7–10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles
- Experience supporting large, complex, high-risk enterprise customers
- Tech industry experience and relevant enterprise subject-matter expertise
- Understanding of technical buyers’ and customers’ needs and expectations
- Experience running forecasts, account-health cadences, and structured risk reviews
- Builder mindset and willingness to solve problems directly
- Low-ego collaboration and process-improvement orientation
- Automation and AI familiarity is nice-to-have
- Experience holding Customer Success leadership responsibilities across more than one company is nice-to-have
- Must be based in Washington, California, Colorado, or Texas
- Existing right to work in the US; the posting states visa support is not available for countries other than Germany
- English is the company language
Benefits
Comp & perks- Equity ownership in n8n
- US: 20 vacation days
- US: 8 sick days
- Public holidays wherever you are
- Multiple low-premium, low-deductible medical plans with individual and family coverage
- No-cost premium HDHP option with a pre-seeded HSA
- Dental and vision coverage
- 401(k) retirement plan with a 4% employer match
- Company-paid short-term and long-term disability insurance
- Life insurance
- €1K (or equivalent) per year for courses, books, events, or coaching
- Regular hackathons
- Remote-first work environment
- Regular off-sites for team bonding
- $100 per month to support open-source projects
- Transparency about company work and performance