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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Customer Success teams, driving customer adoption and retention, and managing strategic enterprise relationships. Proven ability to coach and develop talent while collaborating across multiple teams in a technology environment.
Highest-signal resume keywords
Customer Success ManagementPeople ManagementEnterprise Account ManagementForecasting and Risk ReviewTechnical Buyer Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementProfessional ServicesEnterprise IT ExperienceRisk ManagementOnboarding ProcessesQBRsAdoption StrategiesRetention StrategiesExpansion Strategies
Soft Skills
CoachingCollaborationProblem SolvingRelationship BuildingLow-Ego Mindset
Industry Keywords
Tech IndustryEnterprise Subject-Matter ExpertiseCustomer-Facing RolesDistributed Team ManagementGlobal CS Initiatives
About the role
Key responsibilities & impact- Lead and grow n8n's EMEA Customer Success team
- Help strategic enterprise customers drive adoption, retention, and expansion
- Partner with CSMs on complex customer challenges and high-risk enterprise accounts
- Build trusted executive relationships and lead customer conversations when needed
- Personally own strategic customer relationships where required
- Hire and onboard additional CSMs
- Coach and develop the team through 1:1s, development plans, and skill-building
- Lead a distributed team across multiple countries and time zones
- Run forecasting, account-health, and structured risk-review cadences
- Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion
- Identify risks early and continuously improve team operations
- Partner with Sales, Product, Support, TAMs, Renewals, and GTM leaders
- Collaborate with Customer Success leaders across the US, DACH, and Scaled CS
- Contribute to global CS initiatives and scalable methodologies
Requirements
What you’ll need- 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent
- 7–10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles
- Experience supporting large, complex, high-risk enterprise customers
- Tech industry experience and relevant enterprise subject-matter expertise
- Experience in an enterprise IT or technology environment
- Understanding of technical buyers' and customers' needs and expectations
- Comfort running forecasts, account-health cadences, and structured risk reviews
- Builder mindset and willingness to solve problems directly
- Low-ego collaboration
- English is the company language
- For countries other than Germany, existing right to work is required
Benefits
Comp & perks- Equity ownership in n8n
- Europe: 30 days of vacation, plus public holidays wherever you are
- Europe: benefits according to local country norms
- Europe: pension contributions according to local country norms
- €1K (or equivalent) per year for courses, books, events, or coaching
- Regular hackathons
- Remote-first work across Europe, with regular off-sites for team bonding
- $100 per month to support open-source projects
- Visa sponsorship to Germany