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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing B2B SaaS renewals and account management, with a strong focus on negotiation, process improvement, and CRM data accuracy. Proven ability to handle high-volume customer portfolios while collaborating effectively across teams to resolve contractual issues.
Highest-signal resume keywords
B2B SaaS RenewalsContract NegotiationCRM Data ManagementProcess ImprovementCustomer Success Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementRenewal QuotesOrder FormsProcurementContractual NegotiationForecastingSaaS Renewal MechanicsCommercial Terms NegotiationHigh-Volume Customer ManagementAutomation Interest
Soft Skills
Builder MindsetOperational RigorCollaboration
Tools & Technologies
SalesforceGainsightN8nCRM Systems
Industry Keywords
Enterprise AccountsCustomer Health AssessmentChurn Risk IdentificationCommercial Risk ManagementRenewal Function Scaling
About the role
Key responsibilities & impact- Own the end-to-end commercial renewal process for a high-volume Enterprise customer portfolio
- Prepare and send renewal quotes
- Negotiate pricing and commercial terms
- Manage procurement and contractual back-and-forth
- Create order forms and coordinate signatures
- Ensure completed contracts are accurately processed in CRM and billing systems
- Manage approximately 60 renewals per quarter with clear next steps, accurate renewal dates, and sufficient lead time
- Partner with Scaled CSMs to assess customer health and identify churn or commercial risk
- Maintain accurate renewal forecasts, close-plan notes, and CRM hygiene
- Identify process breakdowns and improve workflows, templates, operating rhythms, and automation
- Partner with Finance, Legal, Sales, and Customer Success to resolve commercial or contractual blockers
- Help create and scale n8n’s renewal function for the Scaled Customer Success segment
Requirements
What you’ll need- B2B SaaS renewals, account management, or commercially focused Customer Success experience, including negotiating contracts and renewals with business customers
- Experience managing a sizeable, high-volume customer portfolio with dozens of simultaneous commercial conversations
- Experience with smaller Enterprise accounts and approximately €20k–50k ARR contracts particularly relevant
- Confidence negotiating pricing and commercial terms
- Experience with SaaS renewal mechanics, including quotes, order forms, procurement, legal review, approvals, and signatures
- Operational rigor maintaining accurate forecasts, dates, next steps, and CRM data
- Experience in a fast-growing startup environment
- Builder mindset and ability to improve processes while executing them
- Interest in automation and AI for eliminating repetitive work
- Experience with scaled or high-volume Customer Success/renewals models preferred
- Exposure to mature renewals functions preferred
- Experience with CRM, CS, or renewals tools such as Salesforce or Gainsight preferred
- n8n or workflow automation platform experience preferred
- Must have existing right to work in the US; n8n can sponsor visas to Germany, but not other countries
- English is the company language
Benefits
Comp & perks- Equity ownership in n8n
- US: 20 vacation days
- US: 8 sick days
- Public holidays wherever you are
- Multiple low-premium, low-deductible medical plans with individual and family coverage
- No-cost premium HDHP option with a pre-seeded HSA
- Dental and vision coverage
- 401(k) retirement plan with a 4% employer match
- Company-paid short-term and long-term disability insurance
- Life insurance
- €1K (or equivalent) per year for courses, books, events, or coaching
- Regular hackathons
- Remote-first work
- Regular off-sites for team bonding
- $100 per month to support open-source projects
- Transparent company culture