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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in KYC/AML compliance and customer due diligence, with a strong focus on onboarding personal customers and enhancing the customer experience through effective communication and process improvement.
Highest-signal resume keywords
KYC/AML ExperienceCustomer Due DiligenceOnboarding Personal CustomersStrong Written And Verbal CommunicationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Due DiligenceKYC/AML ComplianceApplication ProcessingEntity AssessmentFollow-Up Management
Soft Skills
Attention To DetailOrganizational SkillsProactive AttitudeAdaptabilityTeam Collaboration
Industry Keywords
Customer OnboardingDigital ChannelsStakeholder EngagementProcess ImprovementCustomer Experience
About the role
Key responsibilities & impact- Manage customer onboarding requests through digital channels
- Support customers through the application process and respond to questions
- Follow up with customers by phone and digital channels to keep applications moving
- Review active applications and ensure required follow-ups are completed
- Complete customer due diligence activities in line with BNZ policies and procedures
- Work closely with the team and internal stakeholders to deliver customer outcomes
- Identify opportunities to improve processes and the overall customer experience
Requirements
What you’ll need- Demonstrated KYC/AML and customer due diligence experience is essential
- Experience onboarding personal customers
- Experience assessing entity types such as companies, trusts, partnerships, and incorporated societies
- Strong written and verbal communication skills
- Keen eye for detail and ability to work accurately
- Organised and comfortable managing multiple priorities
- Proactive, self-motivated, and adaptable to change
- Enjoys working collaboratively and contributing to a positive team environment
Benefits
Comp & perks- Wellbeing support
- Flexible working
- Generous leave offering
- Growth, learning and career development opportunities
- Full training provided
- Supportive, growth-focused team environment