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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on delivering exceptional experiences and achieving customer financial goals. Capable of collaborating effectively with team members and adapting to a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceTransactional Banking KnowledgeCollaboration SkillsResilience and AmbitionFluent Mandarin
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Warm and Friendly EngagementAbility to Educate CustomersWillingness to Learn and GrowEnergy in Fast-Paced Roles
Industry Keywords
Financial GoalsDigital SolutionsProduct and Service EnquiriesBranch Goals
About the role
Key responsibilities & impact- Engage with customers in a warm, friendly manner
- Process customers’ transactional banking needs
- Update customers’ personal details and identification
- Assist with general product and service enquiries
- Recommend solutions that add value and help customers achieve their financial goals
- Educate customers on online platforms, tools and digital solutions
- Work collaboratively with the branch team to achieve branch goals
- Support colleagues with learning opportunities
- Deliver exceptional customer service
Requirements
What you’ll need- No previous banking experience necessary
- Previous customer service experience is advantageous
- Willingness to ako (learn), grow and challenge the status quo
- Resilience, ambition and ability to bring great energy to a fast-paced role
- Passion for a customer-focused role and a career with BNZ
- Fluent Mandarin is an added bonus, but not essential
- Must be available for the Thursday through Monday shift
Benefits
Comp & perks- Flexible working
- Generous leave offering
- Opportunity for growth, learning and career development
- Banker Career Accreditation Pathway framework
- Learning and development support
- Increasing remuneration along the career pathway
- Opportunity to achieve a qualification
- Support for resilience, ambition and energy in a fast-paced role