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NAB

Customer Service Banker

NAB

. Serve as the first point of contact for customers on the branch floor .

Posted 10/20/2026part-timeTauranga • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a genuine desire to assist clients in achieving their financial goals. Proficient in engaging with customers, processing transactions accurately, and educating them on digital banking solutions.

Highest-signal resume keywords
Customer Service ExperienceAbility To Engage And ListenAttention To DetailProblem Solving SkillsAbility To Multi-Task

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Warm And Friendly MannerCan-Do AttitudeResilienceSelf-MotivationProactive Approach
Tools & Technologies
Online PlatformsDigital Solutions
Industry Keywords
Transactional BankingCustomer EngagementFinancial GoalsProduct And Service Enquiries

About the role

Key responsibilities & impact
  • Serve as the first point of contact for customers on the branch floor
  • Engage with customers in a warm, friendly manner
  • Process customer transactional banking needs
  • Update customers' personal details and identification
  • Assist with general product and service enquiries and recommend solutions
  • Help customers achieve their financial goals
  • Educate customers on online platforms, tools and digital solutions
  • Report to the Senior Partner
  • Cover BNZ branches in Tauranga (Cameron Road and Bayfair) and Te Puke

Requirements

What you’ll need
  • Previous customer service experience
  • Previous experience ideally within a fast-paced environment
  • Genuine desire to help customers and provide excellent service
  • Can-do attitude, resilience and logical approach to problem solving
  • Ability to engage and listen to customers
  • Keen eye for detail to complete transactions efficiently and accurately
  • Self-motivation and lots of energy
  • Ability to multi-task, adapt to change and be proactive
  • Ability to build lasting relationships with team members and customers
  • Banking experience is not required

Benefits

Comp & perks
  • Flexible casual work arrangements
  • Wellbeing support
  • Opportunity to learn and grow banking skills