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NAB

Customer Service Banker

NAB

. Engage with customers in a warm, friendly manner .

Posted 10/27/2026part-timeTakanini • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills while engaging with clients in a friendly manner. Capable of educating customers on digital solutions and collaborating effectively with team members to achieve branch goals.

Highest-signal resume keywords
Customer Service ExperienceAbility To Deliver Exceptional Customer ServiceWillingness To LearnCollaborative TeamworkPassion For Customer-Focused Work

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Warm EngagementResilienceAmbitionEnergy In Fast-Paced Environments
Tools & Technologies
Online PlatformsDigital Solutions
Industry Keywords
Transactional BankingCustomer EnquiriesFinancial Goals

About the role

Key responsibilities & impact
  • Engage with customers in a warm, friendly manner
  • Process customers' transactional banking needs
  • Update customers' personal details and identification
  • Assist with general product and service enquiries
  • Recommend solutions that add value and help customers achieve financial goals
  • Educate customers on online platforms, tools, and digital solutions
  • Work collaboratively with the branch team to achieve goals
  • Support team members with learning opportunities

Requirements

What you’ll need
  • No previous banking experience necessary
  • Previous customer service experience in some capacity
  • Willingness to learn, grow, and challenge the status quo
  • Passion for customer-focused work and a career with BNZ
  • Resilience, ambition, and ability to bring energy to a fast-paced role
  • Ability to deliver exceptional customer service
  • Availability for part-time hours of 22 hours per week
  • Ability to work a 12-month fixed-term position

Benefits

Comp & perks
  • Wellbeing support
  • Flexible working
  • Generous leave offering
  • Banker Career Accreditation Pathway with career progression and increasing remuneration based on skills and capability
  • Learning and development support
  • Opportunity to achieve a qualification