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NAB

Customer Service Banker

NAB

. Serve as the first point of contact for customers on the branch floor .

Posted 9/18/2026part-timeMasterton • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on building relationships and providing tailored solutions. Capable of efficiently processing transactions while maintaining attention to detail and a proactive approach to problem-solving.

Highest-signal resume keywords
Customer Service ExperienceRelationship BuildingAttention To DetailProblem SolvingMultitasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Warm EngagementCan-Do AttitudeResilienceSelf-MotivationAdaptability
Tools & Technologies
Online PlatformsDigital Solutions
Industry Keywords
Transactional BankingCustomer EnquiriesFast-Paced Environment

About the role

Key responsibilities & impact
  • Serve as the first point of contact for customers on the branch floor
  • Engage with customers in a warm, friendly manner
  • Process customer transactional banking needs
  • Update customers' personal details and identification
  • Assist with general product and service enquiries and recommend suitable solutions
  • Educate customers on online platforms, tools, and digital solutions
  • Report to the Senior Partner
  • Build relationships with local customers and team members

Requirements

What you’ll need
  • Previous customer service experience, ideally in a fast-paced environment
  • Genuine desire to help customers and provide excellent service
  • Can-do attitude, resilience, and logical approach to problem solving
  • Ability to build lasting relationships with team members and customers
  • Keen eye for detail to complete transactions efficiently and accurately
  • Self-motivation and energy
  • Ability to multitask, adapt to change, and be proactive
  • Banking experience is not required; banking training can be provided

Benefits

Comp & perks
  • Flexible casual work arrangements
  • Wellbeing support
  • Opportunity to learn and grow banking skills