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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fraud and scam investigations, with strong analytical skills and the ability to communicate complex information clearly. Builds productive relationships and networks to support investigations while maintaining attention to detail in report preparation.
Highest-signal resume keywords
Fraud InvestigationsFinancial CrimeAnalytical SkillsWritten Communication SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud InvestigationsFinancial Crime AnalysisEvidence-Based ConclusionsReport PreparationPattern Recognition
Soft Skills
Confidence In ConversationsEmpathyRelationship BuildingCollaborationAttention To Detail
Industry Keywords
FraudScamFinancial ServicesCustomer SupportBusiness Objectives
About the role
Key responsibilities & impact- Investigate complex and sometimes ambiguous fraud and scam situations
- Analyse situations, recognise patterns and draw well-reasoned, evidence-based conclusions
- Engage with staff and customers to inspire confidence and build productive relationships
- Prepare detailed, high-quality written reports for review by senior leaders across the Bank
- Build and maintain strong networks across the Bank to support investigations and achieve business objectives
- Support customers through the aftermath of fraud or scam experiences
- Work collaboratively in a fast-paced and changing environment
Requirements
What you’ll need- At least five years’ work experience
- Minimum of two years’ experience in fraud and scam investigations, financial crime or a related field
- Strong analytical skills
- Excellent attention to detail
- Confidence navigating challenging conversations
- Strong written communication skills
- Ability to communicate complex information clearly, accurately and concisely in writing
- Ability to communicate clearly, professionally and with empathy
- Ability to work rostered Monday-to-Friday hours
- Minimum of three days in the office
Benefits
Comp & perks- Wellbeing support
- Flexible working
- Generous leave offering
- Growth, learning and career development opportunities