FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships throughout the lifecycle, focusing on onboarding, renewals, and driving product adoption. Proficient in executive communication and capable of balancing empathy with accountability in customer interactions.
Highest-signal resume keywords
Customer Success ManagementRenewal OwnershipExecutive CommunicationOnboarding ExperienceRisk Mitigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementSuccess PlanningForecastingStakeholder AlignmentStructured OnboardingCustomer Feedback AnalysisUsage Pattern Analysis
Soft Skills
EmpathyAccountabilityDifficult Conversation Handling
Industry Keywords
B2B SaaSEnterprise AccountsIdentity ManagementAuthenticationAccount ProtectionSecurity Products
About the role
Key responsibilities & impact- Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal
- Lead structured onboarding journeys with Solutions Engineering and Support
- Develop and maintain success plans aligned to customer goals, use cases, and risk profiles
- Drive adoption through check-ins, Strategic Business Reviews, and proactive recommendations
- Coordinate Support, Engineering, and Product on customer-impacting issues
- Identify customer risk early and run mitigation plans
- Own renewal motions end-to-end, including forecasting, stakeholder alignment, and commercial conversations
- Identify expansion opportunities and engage appropriate sales partners
- Capture customer feedback and usage patterns for Product and Leadership
- Advocate for best practices in identity, authentication, and account protection
Requirements
What you’ll need- 3–7 years experience in Customer Success, Account Management, or Post-Sales roles in B2B SaaS
- Direct ownership of renewals and retention, ideally in an enterprise or security-adjacent product
- Proven experience running structured onboarding and long-term customer success motions
- Strong executive communication skills; comfortable with CISOs, IT leaders, and senior operators
- Ability to balance empathy with accountability and handle difficult conversations
- Bonus: Experience in security, identity, IAM, or adjacent infrastructure products
Benefits
Comp & perks- Meaningful equity ownership
- Comprehensive health benefits (medical, dental, vision)
- Flexible paid time off
- Quarterly team off-sites and travel support
- New computer hardware and equipment
- Flexible schedules: Work in your own time zone; key meetings align across a shared window
- Remote-first work from anywhere in the US
- Inclusive environment where your voice has impact and your work drives change