Technical Customer Engineer – Product Support

Nametag

. Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with expertise in debugging APIs, backend integrations, and authentication workflows. Proficient in collaborating with customers and engineering teams to resolve complex integration issues while providing actionable insights and interim solutions.

Highest-signal resume keywords

Technical Support EngineeringAPI DebuggingIAM PlatformsGo ProgrammingTypeScript Programming

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debugging SkillsREST APIsOAuthWebhooksOIDCSSOToken ExchangesPythonRubyBash

Soft Skills

Client Facing ExperienceClear CommunicationEmpathy

Tools & Technologies

OktaMicrosoft EntraDuoAWSCloudFormationPostgresDockerGitHub ActionsObservability Stacks

Industry Keywords

DevOpsSRESolutions Engineering

Tech Stack

Tools & technologies

AWSDockerJavaScriptNode.jsPostgresPythonRubyTypeScriptGo

About the role

Key responsibilities & impact

Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments
Debug API payloads, webhook logs, OAuth exchanges, and race conditions under real-world load
Provide interim solutions including code snippets, pull requests, documentation updates, or configuration guidance
Reproduce issues, isolate root causes, and validate fixes before release
Gather structured context and relay actionable insights to engineering for long-term fixes
Recommend integration best practices across authentication flows, REST APIs, and IAM platforms
Improve internal support tooling, documentation, and runbooks
Surface common pain points and influence product priorities
Collaborate directly with customers and the core engineering team to resolve complex integration problems

Requirements

What you’ll need

Applicants must be legally authorized to work in the United States for any employer without current or future need for visa sponsorship
2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles
Client facing experience and ability to communicate clearly and empathetically with technical and non-technical stakeholders
Strong debugging skills across APIs, backend integrations, or authentication workflows
Comfort writing lightweight scripts or tools to diagnose and unblock issues
Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar
Comfort with Go and TypeScript
Experience with Python, Ruby, REST APIs, OAuth, webhooks, OIDC, SSO, token exchanges, Bash, Node.js, AWS, CloudFormation, Postgres, Docker, GitHub Actions, and observability stacks

Benefits

Comp & perks

Potential equity in a high-growth company
Comprehensive health benefits (medical, dental, vision)
Flexible time off policies
401(k) program with employer matching
Remote-first culture with opportunities for in-person collaboration during quarterly team off-sites