Customer Success Manager – Founding

Nango (YC W23)

. Build lasting relationships with developers, product leaders, and decision-makers at largest customers .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management within technical SaaS environments, focusing on account expansion, renewal strategies, and the development of customer success playbooks. Proficient in engaging with both technical users and executive stakeholders to drive product adoption and value realization.

Highest-signal resume keywords

Customer Relationship ManagementAccount Expansion StrategiesTechnical SaaS ExperienceAPI and Integration DiscussionsCustomer Success Playbook Development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

OrganizedProactiveThoughtful PrioritizationTrust Building

Industry Keywords

Developer ToolsInfrastructureTechnical SaaSCustomer Health TrackingProduct Adoption

About the role

Key responsibilities & impact

Build lasting relationships with developers, product leaders, and decision-makers at largest customers
Understand customers’ products and help them derive more value from Nango
Discover new use cases, teams, and integrations that drive account expansion
Own renewal and expansion conversations from planning through close
Identify adoption gaps and risks using product usage and customer conversations
Partner with Engineering to resolve blockers and bring customer needs into the roadmap
Build playbooks and outreach to serve 700+ customers
Track customer health, retention, and growth while building the customer success function
Work closely with the largest accounts and directly with the founders

Requirements

What you’ll need

Experience growing customer relationships at a developer tools, infrastructure, or technical SaaS company
Experience owning renewals and expansion, with demonstrable results
Comfort discussing APIs, integrations, and technical use cases with developers
Ability to build trust with hands-on users and executive buyers
Ability to connect customer goals with product adoption and commercial opportunities
Organized, proactive, and thoughtful approach to prioritization
Ability to define customer success playbooks rather than follow an existing one

Benefits

Comp & perks

Equity of 0.05%–0.15%