Nango (YC W23)

Customer Success Manager

• Build lasting relationships with developers, product leaders, and decision-makers at largest customers
• Understand customers’ products and help them derive more value from Nango
• Discover new use cases, teams, and integrations that drive account expansion
• Own renewal and expansion conversations from planning through close
• Identify adoption gaps and risks using product usage and customer conversations
• Partner with Engineering to resolve blockers and bring customer needs into the roadmap
• Build playbooks and outreach to serve 700+ customers
• Track customer health, retention, and growth while building the customer success function
• Work closely with the largest accounts and directly with the founders

Customer Success Manager – Founding