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Tech Stack
Tools & technologiesPMPServiceNowTypeScript
About the role
Key responsibilities & impact- Build automation-heavy workflows and front-door experiences in ServiceNow
- Implement Flow Designer and Integration Hub patterns for approvals, routing, notifications, and orchestration
- Build and extend catalog items for IT support, service requests, business requirements intake, visit requests, and access requests
- Support PPM configuration buildouts, including forms, flows, and templates
- Create reusable sub-flows for approval chains, task-pack generation, SLA timers, and escalations
- Support CAM, A&A, and RMF processes, tasks, and evidence requests
- Lead process mapping and future-state design for enterprise intake, vetting, project lifecycle, RMF/A&A lifecycle, and security paperwork workflows
- Write user stories and acceptance criteria and manage UAT/VAT testing and defect triage
- Train ServiceNow users and develop role-based training materials
- Facilitate workshops with security personnel, system owners, authorization officials, and PMOs
- Create SOPs, quick-reference guides, and knowledge-base articles
- Provide change-management support and promote ServiceNow adoption among approximately 2,500 users
Requirements
What you’ll need- Must be a U.S. Citizen
- Must currently possess an active TS/SCI with full-scope (FS) polygraph
- No clearance sponsorships available
- Demonstrated experience building automation-heavy workflows and front-door experiences in Intelligence Community environments
- Demonstrated experience implementing ServiceNow Flow Designer and Integration Hub patterns, including approvals, routing, notifications, and orchestration
- Demonstrated experience building and extending catalog items for IT support, service requests, demand-style business requirements intake, visit requests, or access requests
- Demonstrated experience supporting PPM module configuration buildout, including forms, flows, and templates
- Demonstrated experience creating reusable sub-flows, including approval chains, task-pack generation, SLA timers, and escalations
- Demonstrated experience with the CAM module in relation to A&A processes, RMF tasks, or evidence requests
- Demonstrated experience leading process mapping and future-state design
- Demonstrated experience writing user stories and documenting user acceptance criteria
- Demonstrated experience managing VAT/UAT testing and defect triage
- Demonstrated experience training ServiceNow users
- Demonstrated experience facilitating workshops with ISSO/ISSM, system owners, AO representatives, or PMOs
- Demonstrated experience creating SOPs and quick-reference guides
- 8–10 years of relevant systems integration experience within the Intelligence Community
- IT bachelor's degree; a college degree can be substituted for years of experience
- Experience with change-management support for thousands of users
- Experience increasing adoption of ServiceNow tools
- Experience implementing form validation and conditional logic
- Experience building integrations with identity/group lookups, evidence-storage links, or eMASS/RMF systems
- Experience optimizing Virtual Agent or chat-to-ticket functions
- Experience building role-based ServiceNow training
- Relevant certifications such as PMP, CSEP, MCSE, CISSP, or SEMC are accepted but not required
Benefits
Comp & perks- Travel reimbursement within a 50-mile radius to the worksite
- Company benefits offered