NAOVI

Systems Engineer

• Build automation-heavy workflows and front-door experiences in ServiceNow
• Implement Flow Designer and Integration Hub patterns for approvals, routing, notifications, and orchestration
• Build and extend catalog items for IT support, service requests, business requirements intake, visit requests, and access requests
• Support PPM configuration buildouts, including forms, flows, and templates
• Create reusable sub-flows for approval chains, task-pack generation, SLA timers, and escalations
• Support CAM, A&A, and RMF processes, tasks, and evidence requests
• Lead process mapping and future-state design for enterprise intake, vetting, project lifecycle, RMF/A&A lifecycle, and security paperwork workflows
• Write user stories and acceptance criteria and manage UAT/VAT testing and defect triage
• Train ServiceNow users and develop role-based training materials
• Facilitate workshops with security personnel, system owners, authorization officials, and PMOs
• Create SOPs, quick-reference guides, and knowledge-base articles
• Provide change-management support and promote ServiceNow adoption among approximately 2,500 users

Learning and Development

• Develop, manage, update, and maintain Knowledge Management systems, including SharePoint sites, databases, and internal websites
• Advise the Government on effective use of Knowledge Management tools
• Enhance information sharing for analysis, assessments, legislative materials, policies, strategies, budget materials, IT information, and other documents
• Train system users, including IC partners, and provide user guides as needed
• Integrate information with other databases as required
• Use automated tools and visualizations to facilitate access to and analysis of information holdings
• Employ tools for unique office needs, including interoperability and information sharing with IC or state and local partners
• Create and maintain virtual communities of interest for collaboration, information storage, search, discovery, lessons learned, and best practices
• Report and track metrics assessing progress against programs, policies, and strategies
• Develop simulations and exercises to test database readiness and communication channels
• Identify opportunities to improve information exchanges across systems, Government, and private sectors
• Maintain and update a customer-wide repository for instructions, Internal Process Documents, and policy memoranda
• Build data repositories that automatically generate visualizations for analysis, reporting, and briefings

Senior Knowledge Manager

• Support NAOVI's systems engineering task
• Create and review System Security Plans and Body of Evidence documentation
• Perform and support Assessment and Authorization processes
• Develop System Security Plans
• Set up, configure, and optimize systems and system architecture
• Develop REST Web services, web applications, and software using Java and Oracle PL/SQL
• Design, develop, implement, and integrate IA and security systems and components
• Develop interactive dashboards and reports using data visualization tools
• Work with network engineers, data scientists, government personnel, and agency representatives
• Execute tasks and configure a standalone HPC system
• Maintain A&A accreditation compliance and current Authority to Operate status
• Create and update Configuration Management Plan, Data Management Plan, CONOPS, and other required artifacts
• Monitor and update system status in an RMF tool
• Coordinate technical security assessments and recommend mitigation strategies
• Create visualization specifications for system monitoring and system metrics