Loan Workout Officer

NASA Federal Credit Union

. Counsel members and gather required documentation for consumer-loan hardship assistance requests .

Posted 10/2/2026full-timeUpper Marlboro • Maryland • United StatesJuniorMid-Level💰 $65,000 - $87,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer loan modification processes, including the evaluation of loan documentation and the preparation of policy-based recommendations. Proficient in compliance with lending regulations and adept at analyzing financial positions to recommend effective workout solutions.

Highest-signal resume keywords

Consumer Loan ModificationLoan Review Committee ParticipationAbility-To-Repay AnalysisKnowledge of FDCPA, FCRA, SCRA, MLAProficiency with Microsoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Status EvaluationWorkout Sheet AnalysisRisk AnalysisPolicy-Based RecommendationsDocument Analysis

Soft Skills

TroubleshootingCommunicationCoordination

Tools & Technologies

Microsoft Office OutlookMicrosoft ExcelMicrosoft Word

Industry Keywords

Consumer LendingMortgage LendingLoss MitigationBank Secrecy Act ComplianceCredit Union Policies

About the role

Key responsibilities & impact

Counsel members and gather required documentation for consumer-loan hardship assistance requests
Evaluate loan status and documentation and prepare policy-based recommendations for the Loan Review Committee
Present loan workout options to the Loan Review Committee for approval or denial
Participate as a member of the Loan Review Committee
Maintain the assigned consumer-loan Loss Mitigation portfolio
Assist members with short- and long-term loan modification requests
Contact members and third-party service providers to obtain information and coordinate required services
Complete ability-to-repay analyses, scenario outcome reviews, and risk analyses
Analyze documents and complete workout sheets presenting borrowers’ financial positions and payment-ability impacts
Recommend modifications, repayment plans, and alternative workout solutions
Troubleshoot complex member issues, recommend actions to management, and follow through to resolution
Set up approved workout options in the core system and implement approved loss-mitigation solutions
Sign into the phone queue daily to answer member questions
Write routine reports and correspondence
Maintain compliance with applicable lending, Credit Union, and Bank Secrecy Act requirements

Requirements

What you’ll need

Three to five years relevant experience and/or training
Two years’ experience in consumer or mortgage lending
Knowledge of the FDCPA, FCRA, SCRA, MLA, and other applicable state/federal laws and regulations
Knowledge of 1st Mortgage, Home Equity, or Consumer underwriting
Proficiency with Microsoft Office Outlook
Intermediate proficiency with Microsoft Excel
Intermediate proficiency with Microsoft Word
Adherence to lending industry regulations pertaining to consumer loan modification
Adherence to Credit Union policies and procedures and Bank Secrecy Act regulations

Benefits

Comp & perks

401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)
Health Insurance (Choice of two nationwide PPO plans)
High-Deductible Plan: 100% employer contribution toward premium (HSA and FSA compatible)
Low-Deductible Plan: Generous employer contribution toward premium (FSA compatible)
Dental Insurance: Generous employer contribution toward premium
Vision Insurance: Generous employer contribution toward premium
Long-term Disability Insurance
Flexible Spending Medical Account (FSA)
Flexible Spending Dependent Care Account
Health Savings Account (HSA)
Voluntary Supplemental Employee and Dependent Life Insurance
Voluntary Short-term Disability Insurance
Remote or Remote / Hybrid work options based on position
Life Insurance/AD&D
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus
Credit Union Membership Eligible
Employee Assistance Program
Identity Theft Protection
Pet Insurance
Employee Discount Program
Insurance coverage begins the 1st day of the month following 30 days after hire date