NASA Federal Credit Union

Loan Officer

• Counsel members and gather required documentation for consumer-loan hardship assistance requests
• Evaluate loan status and documentation and prepare policy-based recommendations for the Loan Review Committee
• Present loan workout options to the Loan Review Committee for approval or denial
• Participate as a member of the Loan Review Committee
• Maintain the assigned consumer-loan Loss Mitigation portfolio
• Assist members with short- and long-term loan modification requests
• Contact members and third-party service providers to obtain information and coordinate required services
• Complete ability-to-repay analyses, scenario outcome reviews, and risk analyses
• Analyze documents and complete workout sheets presenting borrowers’ financial positions and payment-ability impacts
• Recommend modifications, repayment plans, and alternative workout solutions
• Troubleshoot complex member issues, recommend actions to management, and follow through to resolution
• Set up approved workout options in the core system and implement approved loss-mitigation solutions
• Sign into the phone queue daily to answer member questions
• Write routine reports and correspondence
• Maintain compliance with applicable lending, Credit Union, and Bank Secrecy Act requirements

Loan Workout Officer