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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and clerical tasks, with a strong focus on data collection, maintenance, and communication. Proficient in handling protected health information while ensuring compliance with HIPAA regulations.
Highest-signal resume keywords
Customer Service ExperienceData Collection and MaintenanceHIPAA Compliance TrainingMicrosoft Office Suite KnowledgeGoogle Mail and Google Documents Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ReviewClerical TasksTyping SkillsProblem AnalysisProblem Solving
Soft Skills
Professional CommunicationAttention to Detail
Tools & Technologies
LIMSGoogle MailGoogle DocumentsMicrosoft Office Suite
Certifications & Qualifications
HIPAA/PHI Privacy TrainingGeneral Policies and Procedure Compliance Training
Industry Keywords
Clinical LaboratoryGenetic TestingProtected Health InformationCustomer Support
About the role
Key responsibilities & impact- Support the Clinical/Medical Laboratory Scientist Data Review team
- Communicate with internal and external customers by telephone and electronic channels to obtain or convey missing information for submitted test samples
- Track sample collection kits and answer questions about test status
- Update internal databases regarding test development progress
- Add notes to LIMS cases
- Assist CLS/MLS Data Reviewers with questions from clinics and customer support
- Coordinate report release requests from Genetic Counselors and Customer Support
- Process information needed for patient genetic testing samples, reports, and billing
- Maintain shared spreadsheets and perform clerical tasks
- Handle protected health information in paper and electronic form
- Perform other duties as assigned
Requirements
What you’ll need- Temporary position for 6 months
- Minimum of 2 years of customer service or clerical experience
- Experience with Google Mail and Google Documents
- Knowledge of Microsoft Office suite
- Basic typing with excellence in spelling and grammar
- Ability to maintain professional customer communications
- Ability to use a computer keyboard, communicate over the telephone, and read printed material
- Must complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days of hire
- Must maintain current status on Natera training requirements
- Two-year degree or equivalent preferred
- Problem analysis and problem-solving experience preferred
- Data collection and maintenance experience preferred
Benefits
Comp & perks- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
- Free testing for Natera employees and their immediate families
- Fertility care benefits
- Pregnancy and baby bonding leave
- 401(k) benefits
- Commuter benefits
- Employee referral program