Natera

Customer Support

• Support Natera’s division and provide service to medical professionals, patients, and cross-functional internal and external teams
• Work with customers and sales representatives to ensure a smooth ordering process and quick reporting of results
• Respond promptly to internal and external customer inquiries
• Serve as the lead contact for accounts and Sales
• Document interactions, communications, actions taken, and follow-ups
• Build rapport with accounts, patients, and Sales to resolve missing information and meet turnaround time
• Communicate delays and cancellations and help facilitate sample redraws
• Research and resolve escalated issues via telephone and electronic channels
• Communicate root causes and resolutions clearly and logically
• Maintain familiarity with Natera oncology tests, sample requirements, turnaround times, patient health information, request forms, and waivers
• Complete special projects and other duties as assigned
• Handle protected health information in paper and electronic form
• Maintain current Natera training requirements

Regional Customer Support Specialist

• Report to the Customer Experience Supervisor and assist internal and external domestic and international customers
• Obtain missing patient, physician, clinic, billing, insurance, and test information for submitted samples
• Communicate test status and resend or request resending of issued test results
• Schedule mobile phlebotomy requests
• Support and triage customer technical issues
• Triage or schedule clinical inquiries for Genetic Counseling staff
• Support Sales team account setup, account changes, kit and supply orders, pre-filled requisition orders, and order tracking
• Respond to customer inquiries and complaints regarding missing or delayed samples, results reports, and other matters
• Evaluate information, perform customer verifications, and direct or escalate unresolved issues
• Manage customer accounts and document interactions, actions, and follow-ups
• Maintain familiarity with Natera genetic tests, sample requirements, turnaround times, patient health information, forms, and waivers
• Assist with mentoring and training new employees
• Handle and protect PHI in paper and electronic forms under HIPAA policies
• Maintain current Natera training requirements

Customer Experience Associate

Compliance

• Represent the regulatory function on designated cross-functional teams
• Conduct business interactions with customers and regulatory authorities regarding regulatory pathways, performance claims, supporting data, and labeling for submissions or registrations
• Build and execute regulatory strategies for complex programs, especially FDA Pharma, IVDR, and IVD systems
• Advocate for least burdensome product clearance and approval approaches while adhering to regulatory requirements
• Coordinate and prepare regulatory submissions with minimal supervision, including EU/IVD/IVDR Technical Documentation, classification requests, pre-submissions, 510(k) premarket notifications, investigational device exemptions, NYS DoH submissions, and worldwide registrations
• Mentor regulatory associates and support career advancement
• Deliver regulatory training across internal teams
• Lead cross-functional teams addressing regulatory changes, new registration requirements, and process improvements
• Contribute to individual and departmental annual goals aligned with business objectives
• Review regulatory compliance of advertising, promotion, and labeling across a common product line
• Identify process gaps and build data-driven solutions to improve them
• Evaluate product changes for global regulatory submission impact
• May lead small teams
• Maintain product registrations, change assessments, post-market surveillance reports, and regulatory-authority communication records

Regulatory Affairs Advisor

Sales Operations Manager

• Own product positioning and the core messaging framework for Zenith
• Translate complex genomic science into clear value propositions for clinicians, genetic counselors, and health systems
• Lead development of sales and customer-facing assets, claims library, and MLR/compliance review workflow
• Maintain competitive intelligence on the rare disease genomics landscape
• Convert publications, real-world data, and utilization insights into messaging and field tools
• Own the product marketing workstream of the Zenith launch plan
• Design and run sales onboarding, training, and ongoing education
• Map and improve the customer journey from first call to routine ordering, including implementation, EMR integration, and utilization resources
• Serve as the primary day-to-day marketing partner to Sales leadership and run field feedback loops
• Partner with Market Access and Reimbursement on field-ready tools and messaging
• Define customer segments and account prioritization using clinical, claims, and market data
• Define KPIs tracking funnel health, ordering behavior, and adoption
• Represent the Rare Disease BU to Commercial Operations regarding CRM, reporting, forecasting, and ordering workflow
• Coordinate with clinical community marketing on KOLs, conferences, speaker programs, and integrated planning
• Collaborate across Sales, Medical Affairs, Product, Market Access, Commercial Operations, Regulatory, and Legal
• Manage assigned budgets and agency/vendor partners
• Build the business case and hire additional capacity as the business scales

Director, Rare Disease Product Marketing – Sales Enablement

Billing Specialist

• Lead denial management and appeals strategy across all payer types
• Define and track overturn rates, appeal timelines, and recovery performance
• Serve as an internal expert on payer policies and medical necessity criteria for laboratory testing
• Interpret payer policies and guide teams in defending medical necessity in appeals
• Identify payer behavior patterns to inform contracting strategy and escalation pathways
• Partner with eligibility, prior authorization, coding, and billing teams to proactively prevent denials
• Audit BPO/vendor performance, identify workflow gaps, enforce accountability, and drive improvements
• Develop job aids and standardized workflows
• Analyze denial trends to distinguish avoidable operational issues from systemic or payer-driven challenges
• Translate denial and appeals workflows into system logic with engineering and vendors
• Define requirements for rules-based workflows, denial routing, and appeal triggers in billing systems such as AMD
• Support rules engines, RPA, and AI-driven workflow automation initiatives
• Lead UAT and QA for system changes
• Identify opportunities to transition processes toward scalable, low-touch or unattended workflows
• Identify automation edge cases, failure points, and logic gaps before and after deployment
• Analyze datasets using Power BI, SQL, Excel, or Snowflake to quantify denial drivers and financial impact

Associate Director, Billing Strategy – Denials & Appeals

Full-stack Engineer

• Analyze and implement software requirements
• Format, validate, and upload data
• Perform database schema changes
• Automate manual tasks through script development
• Modify software code to resolve defects and improve reliability
• Debug and perform root cause analysis for issues
• Communicate with users to understand their needs
• Develop unit tests
• Assist with code review, testing, and test automation as needed

Software Engineering Intern

Performance Marketing

• Own ONC Pharma campaign strategy end to end, from business and brand objectives through launch, optimization, and retrospective
• Direct day-to-day execution across digital, email, paid media, content, HCP/patient-facing programs, and events
• Set campaign briefs and creative direction with creative and brand teams
• Identify and resolve timeline, budget, and performance risks
• Define campaign KPIs and measurement frameworks
• Monitor performance and translate results into actionable tweaks, tests, and recommendations
• Build test-and-learn practices and codify campaign learnings
• Present performance results and strategic recommendations to senior stakeholders, including the ONC Marketing VP
• Coordinate creative, agency, media, and marketing operations partners
• Facilitate decisions among stakeholders with competing priorities
• Manage agency and vendor relationships and hold partners accountable
• Partner with the ONC Marketing VP as a strategic thought partner
• Make and communicate campaign strategy, scope, and prioritization decisions
• Resolve or escalate issues with options and recommendations
• Provide direct, constructive feedback across the organization

Lead Campaign Manager, Pharma

• Prepare regulatory submissions required to market new or modified medical devices and in vitro diagnostic devices in domestic and international clinical markets
• Develop, execute, and manage procedures and systems ensuring product development and clinical studies address regulatory requirements and business objectives
• Interpret U.S. and international medical device and IVD regulatory requirements
• Guide product development teams on regulatory requirements
• Develop FDA and other regulatory agency submission strategies
• Provide risk assessments and regulatory options
• Prepare U.S. submissions including 510(k)s, PMAs and supplements, PDPs, IDEs, Pre-Submissions and supplements
• Compile information for ex-U.S. product registration or licensing
• Interact and negotiate with U.S. regulatory agencies
• Coordinate responses to additional data and information requests from regulatory agencies
• Participate in product release document development and review
• Review clinical protocols and monitor clinical studies and resulting data analyses
• Recommend courses of action based on clinical data and regulatory requirements
• Review labels, labeling, and promotional materials for regulatory compliance
• Provide regulatory opinions on premarket, export, and labeling requirements
• Access PHI occasionally in paper and electronic form to perform the job

Senior Regulatory Affairs Specialist

Translator

• Serve as the primary point of contact for internal clinical and commercial data relating to women’s health products and clinical trials
• Implement structures and processes for curating and managing datasets
• Track data types and sources, including EHR, real-world data, commercial laboratory data, and clinical trials
• Reinforce data governance processes to ensure data accuracy, quality, and regulatory compliance
• Design and execute genomic and clinical analyses addressing biological, scientific, and clinical questions in women’s health
• Support study planning with clinical operations, including data capture, study design, and protocol development
• Monitor the research landscape and evaluate emerging technologies and competitive trends
• Collaborate with data scientists and biostatisticians on analyses of women’s health datasets
• Partner with clinical operations, research and development, biostatistics, product management, external site investigators, and key opinion leaders
• Prepare abstracts, posters, and manuscripts for peer-reviewed publications and academic conferences
• Present results to clinicians, academic partners, and cross-functional stakeholders
• Translate technical findings into actionable insights for organizational decision-makers
• Handle protected health information and ensure HIPAA and Natera policy compliance

Senior Translational Med Scientist, Women's Health

Medical Director

• Serve as Natera’s primary MD-to-MD clinical presence across the community oncology market
• Own regional medical strategy and define and execute area priorities with high autonomy
• Drive engagement with community oncologists, KOLs, and cross-functional field teams
• Execute 12–18 MD-level engagements per quarter across the defined geography
• Maintain at least 4 ride days per month and oversee high-value and platinum accounts, including lost/down account retrieval
• Establish and maintain contact with medical leads in the top 20 area accounts
• Act as the primary MD triage point for escalated area medical inquiries
• Partner with MSL managers, Area Sales Directors, and Area Marketing Directors
• Participate in account strategy reviews, area/regional planning sessions, and quarterly business reviews
• Host, present, or observe at least 12 regional educational programs per quarter
• Lead at least one educational initiative per cycle and complete annual recurrent speaker training
• Ensure compliant scientific positioning and manage escalation to histology-specific Medical Directors
• Identify field-driven evidence generation opportunities and surface clinical trial concepts
• Generate at least 3 actionable regional insights per quarter in written reports
• Identify at least 3 qualified KOL collaboration leads per quarter and document them in Salesforce
• Perform other duties as assigned

Area Medical Director – Oncology

Reviewer

• Review clinical test results from molecular genetic testing laboratories for accuracy and translate results into LIMS
• Review and analyze raw data files in appropriate software and resolve routine issues
• Verify the correct specimen and tests for patients by reviewing test requisition forms
• Work within laboratory information systems to review and correct patient demographics
• Understand and follow current applicable standard operating procedures
• Ensure compliance with regulatory agency requirements through documentation, audits, corrective action, and GLP practices
• Comply with company and department policies and procedures while handling PHI in paper and electronic forms
• Complete HIPAA/PHI privacy, general policies and procedures compliance, and security training within the first 30 days of hire
• Perform other duties as assigned

Data Reviewer

• Build and lead the team designing, delivering, and operating domain data products and AI-enabled analytical solutions on Natera Data Platform
• Lead cross-functional data products, analytics experiences, and Golden KPIs
• Create an operating model using embedded data and AI engineers within business domains
• Track and report delivery KPIs, including time-to-delivery, certified dataset count, adoption, and production incidents
• Define and enforce publishing standards for analytics products
• Establish headless data product standards and build reusable golden paths
• Drive agentic data engineering, AI-assisted development, automated testing, and AI-enabled code review and documentation
• Train engineers to work AI-natively and improve productivity by 3–5x
• Enforce CI/CD, infrastructure as code, data observability, and data quality standards
• Implement automated drift detection, root-cause identification, and human-in-the-loop recovery
• Ensure HIPAA, RAQA, and data classification compliance
• Own the NDP contribution and discovery model and enable self-service data consumption
• Partner with the Data Governance Lead on data contracts, certification review, and access policies
• Hire, coach, and develop data and analytics engineers
• Review architecture and code, debug production failures, and set technical standards across Snowflake, AWS, Claude, Sigma, dbt, Fivetran, Python, and Airflow
• Translate business needs into scoped commitments and communicate changes to stakeholders

Director, Data Product Engineering

• Provide an intuitive and efficient experience for customers through customer-facing web applications
• Work with the architecture team to drive complex system design
• Perform code reviews and mentor the development team on best practices
• Make key design and technical implementation decisions and guide engineering vision
• Define requirements with stakeholders and transform them into scalable, reliable, developer-friendly microservices APIs
• Design, build, and maintain sustainable systems supporting business applications
• Improve processes and procedures and evangelize best practices
• Contribute to end-to-end compliance initiatives
• Practice technical design, develop new functionality, and maintain existing components
• Work regularly with PHI in paper and electronic form
• Complete HIPAA/PHI privacy, policy and procedure compliance, and security training within the first 30 days
• Maintain current status on Natera training requirements

Senior Software Engineer, LIMS

Clinical Data Abstractor

• Review, interpret, and abstract clinical patient data from EHR systems, paper charts, and other source documents
• Apply medical coding systems including ICD-10, MedDRA, CPT, and HCPCS to classify clinical data into standardized machine-readable data
• Use REDCap, registries, and custom EDC systems to enter, track, and maintain clinical data
• Support cross-functional teams in translating clinical and data abstraction requirements
• Support prompt engineering and design for AI and LLM initiatives
• Apply clinical data management and good clinical practice during abstraction and encoding for end-to-end ETL workflows
• Perform quality assurance using technical and analytical software, macros, Excel/Google Sheets functions, formulas, and pivot tables
• Conduct peer reviews to ensure quality and productivity expectations are met
• Adhere to project protocols, IRB requirements, HIPAA regulations, data management best practices, and patient privacy policies
• Help develop and refine abstraction and quality guidelines, tools, and standard operating procedures
• Provide timely daily, weekly, or monthly abstraction submissions and productivity reporting
• Participate in team meetings and workshops
• Maintain relevant clinical or technical licenses
• Perform other assigned duties

Senior Clinical Data Abstractor

General

• Review select cases for accuracy of tissue requests and escalate to PAs when needed
• Complete accurate data entry
• Assist other Pathology Support Coordinators in resolving case issues and provide feedback on work quality
• Place necessary notes and holds on cases involving non-conforming samples, discrepancies, or missing information
• Enable timely follow-up by the Customer Care team
• Compose professional emails and faxes for case escalations and status updates
• Make outbound calls to pathology labs to obtain specimen information, accession numbers, specimen locations, fax numbers, and address confirmations
• Attend interdepartmental meetings as needed and provide process or workflow feedback
• Monitor errors and metrics for tissue cases
• Work with protected health information in paper and electronic form using various technologies
• Complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days of hire
• Maintain current status on Natera training requirements
• Perform other duties as assigned