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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing medical records and documentation processes while ensuring compliance with HIPAA/PHI standards. Proficient in collaborating with healthcare teams and maintaining accurate case documentation in a data-driven environment.
Highest-signal resume keywords
Medical Records ManagementHIPAA/PHI ComplianceAttention to DetailHealthcare DocumentationSalesforce Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Documentation ReviewPrior Authorization ProcessesClaims SubmissionData InterpretationCase Documentation Maintenance
Soft Skills
Organizational SkillsWritten CommunicationVerbal CommunicationInitiativeAbility to Work Independently
Tools & Technologies
SalesforceGoogle Workspace
Industry Keywords
GeneticsHealthcarePublic HealthInsurance WorkflowsProcess Improvement
About the role
Key responsibilities & impact- Request and review medical records to identify relevant clinical information supporting genetic testing cases
- Flag missing or incomplete documentation for follow-up
- Assemble documentation packets for prior authorization, claims, or appeals submissions
- Maintain accurate case documentation in internal systems
- Send and track medical record requests
- Monitor case pipelines to ensure required documentation is received
- Update internal systems with record status and next steps
- Meet daily/weekly task metrics for record requests and case movement
- Support provider and patient outreach initiatives related to documentation or required forms
- Track outreach efforts and responses
- Contribute to operational improvement and workflow efficiency projects
- Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams
- Participate in team meetings and process improvement initiatives
- Maintain accurate documentation and HIPAA/PHI compliance
Requirements
What you’ll need- High School Diploma or equivalent
- Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent tears of relevant experience
- Strong attention to detail and organizational skills
- Ability to read and interpret medical documentation
- Comfort working in a data-driven, process-oriented environment
- Academic background in genetics or healthcare-related discipline preferred
- Experience with medical records, healthcare documentation, or insurance workflows preferred
- Familiarity with Salesforce and Google Workspace preferred
- Strong written and verbal communication skills
- Ability to manage multiple cases and priorities simultaneously
- Comfort learning new systems and workflows
- Demonstrated initiative and willingness to learn
- Ability to work independently in a remote environment
- Compliance with HIPAA/PHI standards
Benefits
Comp & perks- Comprehensive medical, dental, vision, life and disability plans for eligible employees and dependents
- Free testing for employees and immediate families
- Fertility care benefits
- Pregnancy and baby bonding leave
- 401(k) benefits
- Commuter benefits
- Employee referral program
- Fully remote work opportunities
- Career growth and hands-on learning