Patient Coordinator

Natera

. Serve as an inside sales partner to Field Sales by supporting territory strategies and advancing pipeline opportunities .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $61,600 - $77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in inside sales strategies, patient relationship management, and data analysis to optimize sales performance and enhance patient engagement. Proficient in utilizing CRM systems and business intelligence tools to drive pipeline outcomes and support territory management.

Highest-signal resume keywords

Inside Sales ExperienceCRM Systems ProficiencyPatient Relationship ManagementData Analysis SkillsConsultative Sales Process

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceData AnalysisPipeline ManagementSales Performance ReportingMicrosoft ExcelGoogle PlatformBusiness Reporting ToolsOutbound SalesInbound SalesTerritory Management

Soft Skills

Relationship-Building SkillsCommunication SkillsConsultative ApproachObjection HandlingIndependent Work

Tools & Technologies

CRM SystemsSalesforcePowerBIMicrosoft ExcelGoogle Platform

Certifications & Qualifications

HIPAA/PHI TrainingNatera-Required Training

Industry Keywords

Medical SalesDiagnostic SciencesBiological SciencesPatient EngagementConsultative Sales

About the role

Key responsibilities & impact

Serve as an inside sales partner to Field Sales by supporting territory strategies and advancing pipeline opportunities
Manage inbound and outbound patient outreach to influence testing adoption, scheduling, and continuity of care
Build consultative patient relationships to drive repeat testing and ongoing engagement
Nurture patient opportunities from initial contact through testing completion
Collaborate with Sales, Billing, and Customer Support to remove conversion and timing barriers
Assess patient needs and address logistical, clinical coordination, and service challenges
Document interactions, opportunities, and pipeline activity in CRM and business intelligence tools such as Salesforce and PowerBI
Analyze territory and pipeline data to prioritize outreach, identify trends, and optimize sales efforts
Complete sales performance and patient engagement reporting requests
Advocate for patients while maintaining a revenue-focused sales approach
Work with PHI in paper and electronic formats
Perform other duties as assigned

Requirements

What you’ll need

Minimum of 2 years of inside sales experience, preferably in a remote or phone-based environment
Minimum of 2 years of experience in outbound and inbound sales or call center roles with measurable performance goals
Ability to manage a territory or book of business and connect daily activities to pipeline outcomes
Experience using CRM systems; Salesforce preferred
Background in medical, diagnostic, or biological sciences preferred
Strong relationship-building skills and ability to guide patients through a consultative sales process
Ability to execute inside sales strategies and manage territories and pipelines
Ability to handle objections, navigate complex conversations, and drive conversion
Excellent verbal and written communication and presentation skills
Ability to analyze data and pipeline metrics
Proficiency in Microsoft Excel, Google platform, and business reporting tools
Ability to work independently in a remote or hybrid environment
Current status on all Natera-required training
Completion of HIPAA/PHI privacy, security, and General Policies and Procedures training within required timelines

Benefits

Comp & perks

Comprehensive medical, dental, vision, life and disability plans for eligible employees and dependents
Free testing for employees and immediate families
Fertility care benefits
Pregnancy and baby bonding leave
401(k) benefits
Commuter benefits
Employee referral program