Patient Coordinator

Natera

. Serve as the dedicated advocate and primary point of contact for patients undergoing Organ Health genetic testing .

Posted 10/5/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient advocacy and support within the healthcare sector, with a strong focus on compliance with HIPAA regulations and effective communication. Proven ability to build and maintain patient relationships while coordinating logistics and addressing complex issues.

Highest-signal resume keywords

Call Center ExperiencePatient ServicesSales ExperienceHIPAA ComplianceActive Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdvocacyLogistics CoordinationCompetitive AnalysisData AnalysisNatera Technology Education

Soft Skills

EmpathyCompassionRapport-BuildingStrategic ThinkingUrgency

Tools & Technologies

Multiple Systems Navigation

Certifications & Qualifications

HIPAA/PHI Privacy TrainingGeneral Policies and Procedure Compliance Training

Industry Keywords

Healthcare Customer SupportOrgan Health Genetic TestingPatient RelationshipsOutbound OutreachSample Collection Scheduling

About the role

Key responsibilities & impact

Serve as the dedicated advocate and primary point of contact for patients undergoing Organ Health genetic testing
Assess patient needs, coordinate logistics, provide customer support, and solve problems
Set expectations for sample collection scheduling, turnaround time, billing, and next steps
Respond to patient-generated marketing leads and conduct outbound outreach for identification and monitoring programs
Triage and escalate complex issues to cross-functional partners including MP, Organ Health Specialists, Territory Managers, Customer Experience, and Billing Teams
Participate in rotating weekend on-call coverage
Maintain service-oriented patient relationships
Address organizational data and analysis requests in a timely manner
Identify, nurture, and grow patient relationships to influence and schedule ongoing testing
Handle PHI in paper and electronic forms while complying with HIPAA requirements
Perform other duties as assigned

Requirements

What you’ll need

Minimum of 2 years of Call Center experience in an inbound and outbound capacity, patient services, or healthcare customer support role.
Minimum of 2 years of sales experience
Background in medical or biological sciences preferred
Genuine empathy and compassion; strong active listening and rapport-building skills
Ability to think strategically and execute tactically
Competitive analysis skills
Ability to relate and educate potential patients about Natera technology
Comfortable navigating multiple systems and tools simultaneously
Ability to work independently and collaboratively
Ability to act with a sense of urgency
Excellent written and verbal organizational and communication skills
Must adhere strictly to HIPAA regulations and verify patient identity on every interaction
Must complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days of hire
Must maintain current status on Natera training requirements

Benefits

Comp & perks

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
Free testing for employees and their immediate families
Fertility care benefits
Pregnancy and baby bonding leave
401k benefits
Commuter benefits
Employee referral program