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Natera

Patient Success Specialist – Women's Health

Natera

. Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal and communication skills while providing patient-centered support and guidance. Proficient in managing multiple tasks and maintaining detailed records using Salesforce CRM to enhance the patient experience.

Highest-signal resume keywords
Salesforce CRM ProficiencyCustomer Service ExperienceInterpersonal SkillsCommunication SkillsSpanish Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyAttention to DetailMulti-tasking
Tools & Technologies
Salesforce CRMOffice Applications
Industry Keywords
Patient SupportHealthcareProcess ImprovementPatient Experience

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries
  • Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples
  • Manage inbound calls and live chats to deliver timely and effective assistance
  • Collaborate with cross-functional teams to resolve patient inquiries and concerns
  • Maintain accurate and detailed records of patient interactions using Salesforce CRM
  • Identify and escalate potential issues to ensure timely resolution
  • Contribute to process improvement initiatives to enhance the patient experience

Requirements

What you’ll need
  • Strong interpersonal and communication skills
  • Ability to manage multiple tasks while maintaining attention to detail
  • Proficiency with Salesforce CRM and standard office applications
  • Empathy and a patient-centered approach to service
  • Previous experience in customer service, healthcare, or related fields is a plus
  • Spanish fluency is a plus

Benefits

Comp & perks
  • Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
  • Free testing for employees and their immediate families
  • Fertility care benefits
  • Pregnancy and baby bonding leave
  • 401(k) benefits
  • Commuter benefits
  • Employee referral program