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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive phlebotomy expertise, including blood specimen collection and management of phlebotomy operations. Proficient in maintaining compliance with healthcare regulations and quality standards while providing exceptional patient care.
Highest-signal resume keywords
Phlebotomy ExperienceCustomer Care ExperiencePhlebotomy CertificationManaging Phlebotomy OperationsBilingual Language Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Blood Specimen CollectionVenipunctureAseptic TechniqueQuality ControlSpecimen TrackingHIPAA CompliancePatient Identification VerificationPhlebotomy Equipment ManagementBudgetary ExperienceMobile Phlebotomy Knowledge
Soft Skills
Cross-Functional Team CollaborationTraining and OnboardingProblem ResolutionCustomer Feedback ManagementCommunication Skills
Tools & Technologies
Online Program Management Tools
Certifications & Qualifications
Phlebotomy CertificationPhlebotomy License
Industry Keywords
Patient Service CenterJCAHO StandardsFederal RegulationsState RegulationsQuality Assurance
About the role
Key responsibilities & impact- Serve patients by identifying the best blood-retrieval method, preparing specimens for laboratory testing, and performing screening procedures
- Act as operations manager for the designated patient service center and oversee Natera’s phlebotomy program
- Potentially oversee additional phlebotomists to support patient-volume growth
- Verify test requisitions, patient identification, and specimen information
- Obtain blood specimens through venipunctures and finger sticks
- Maintain specimen integrity using aseptic technique and isolation procedures
- Track collected specimens and maintain daily collection tallies
- Maintain quality results, record quality-control data, identify needed changes, and report KPIs biweekly to product management leadership
- Resolve unusual test orders by contacting physicians, pathologists, nursing stations, or reference laboratories
- Complete HIPAA/PHI privacy, policy compliance, and security training within the first 30 days
- Report SPI, CAPA, and NCR issues to Natera product management leadership
- Manage phlebotomy equipment and assist with establishing and operating the patient service center; lift up to 50 pounds of supplies
- Travel as needed to stock supplies
- Onboard, train, and retrain phlebotomists as needed
- Assist with managing Patient Service Center vendors
- Monitor blood-draw distribution and claiming, customer feedback, small escalations, scheduling issues, and draw statuses
- Maintain general phlebotomy knowledge according to state regulations
Requirements
What you’ll need- Minimum of 5 years of phlebotomy experience
- 5+ years of high-level customer care experience
- High School Diploma (or equivalent) required
- Managing/supervising phlebotomy operations and teams experience preferred
- BS/BA degree preferred
- Phlebotomy Certification (or equivalent) preferred, except where regulatory requirements are mandated depending upon state
- Previous financial and budgetary experience preferred
- Bilingual language skills preferred
- Ability to adhere to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards
- General understanding of mobile phlebotomy and general phlebotomy services
- Ability to work with cross-functional teams
- Ability to learn and embrace online tools for effective program management
- Must maintain current status on Natera’s training requirements
- Phlebotomy license must be submitted with the resume if required by the candidate’s state
Benefits
Comp & perks- Comprehensive medical, dental, vision, life and disability plans for eligible employees and dependents
- Free testing for employees and their immediate families
- Fertility care benefits
- Pregnancy and baby bonding leave
- 401(k) benefits
- Commuter benefits
- Employee referral program
- Reimbursable travel for stocking of supplies