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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive phlebotomy expertise, including specimen collection and management, while ensuring compliance with legal and regulatory standards. Proven ability to lead and train teams, manage operations, and maintain high levels of customer care in a patient service environment.
Highest-signal resume keywords
Phlebotomy ExperienceCustomer Care ExperiencePhlebotomy CertificationTeam ManagementBilingual Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
VenipunctureAseptic TechniqueSpecimen Integrity MaintenanceQuality Control ProceduresKPI ReportingPatient IdentificationPhlebotomy Operations ManagementBudgetary ExperienceMobile Phlebotomy UnderstandingHIPAA Compliance
Soft Skills
Excellent Communication SkillsCross-Functional Team CollaborationProblem-Solving
Tools & Technologies
Natera SystemPatient Service Center Management Tools
Certifications & Qualifications
Phlebotomy CertificationHIPAA/PHI Privacy Training
Industry Keywords
JCAHO StandardsLegal RegulationsPatient Service Center OperationsSpecimen TrackingBlood-Draw Distribution
About the role
Key responsibilities & impact- Verify test requisitions against orders and documentation, escalating discrepancies to product management leadership
- Verify patient identity
- Obtain blood specimens through venipunctures and finger sticks
- Maintain specimen integrity using aseptic technique and isolation procedures
- Track collected specimens and maintain daily collection tallies in Natera’s system
- Follow testing schedules and quality-control procedures; record results and report KPIs biweekly
- Maintain a safe, secure, and healthy work environment while complying with legal regulations
- Resolve unusual test orders with physicians, pathologists, nursing stations, or reference laboratories
- Report SPI, CAPA, or NCR issues to Natera product management leadership
- Manage phlebotomy equipment and support establishment and operation of the patient service center
- Onboard, train, and retrain phlebotomists as needed
- Assist with managing Patient Service Center vendors
- Monitor blood-draw distribution and claiming, customer feedback, small escalations, scheduling issues, and draw statuses
- Manage ongoing communication regarding draw statuses
- Serve as operations manager for the designated patient service center and oversee Natera’s phlebotomy program
- Potentially oversee additional phlebotomists to support patient volume growth
Requirements
What you’ll need- Minimum of 5 years of phlebotomy experience
- 5+ years high-level customer care experience
- High School Diploma (or equivalent) required
- Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state
- Managing/supervising phlebotomy operations and teams experience preferred
- BS/BA degree preferred
- Previous financial and budgetary experience preferred
- Bilingual language skills preferred
- Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards
- General understanding of mobile phlebotomy and general phlebotomy services
- Excellent communication skills
- Ability to work with cross-functional teams
- Ability to learn and embrace online tools for effective program management
- If the state requires a phlebotomy license, it must be submitted with the resume and application
- Must complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days of hire
- Must maintain current status on Natera’s training requirements
- May require heavy lifting of up to 50 pounds
- May require reimbursable travel for stocking supplies
Benefits
Comp & perks- Comprehensive health benefits (medical, dental, vision)
- Life and disability plans for eligible employees and dependents
- Free testing for employees and immediate families
- Fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- 401(k) with company match
- Generous paid time off and company holidays
- Commuter benefits
- Additional wellness and work-life benefits
- Employee referral program