Customer Success Specialist

National Apartment Association (Naahq)

. Develop relationships with NAA’s Top 50 Members .

Posted 9/18/2026full-timeArlington • Virginia • United StatesMid-LevelSenior💰 $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member relationship management and customer support, with a strong focus on communication, organization, and data accuracy. Proficient in utilizing Salesforce and ClickUp to enhance member satisfaction and streamline workflows.

Highest-signal resume keywords

Customer Support ExperienceSalesforce ProficiencyClickUp ProficiencyExcellent Communication SkillsData Accuracy Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportData AccuracyMonthly ReportingProject Management

Soft Skills

Organizational SkillsEfficiencyRelationship Building

Tools & Technologies

SalesforceClickUpMicrosoft Office

Certifications & Qualifications

High School or Equivalent Certificate

Industry Keywords

Member SatisfactionAccounts ReceivableCustomer Success Workflows

About the role

Key responsibilities & impact

Develop relationships with NAA’s Top 50 Members
Conduct proactive outreach for member satisfaction and accounts receivable
Answer and address members’ needs in a timely manner
Uphold and grow NAA’s member satisfaction through relationship building and dedication
Serve as a subject matter expert for NAA products, with a focus on Click & Lease
Collaborate with other departments on member-related escalations
Keep detailed logs and accurate data of all accounts
Complete projects that improve Customer Success workflows
Perform monthly cyclical reporting and communication tasks
Adhere to the Data Accuracy Policy

Requirements

What you’ll need

High School or Equivalent Certificate
Excellent written and oral communication skills
Ability to remain organized and efficient while balancing multiple responsibilities
General Understanding of platforms used at NAA: Salesforce, ClickUp, and Microsoft especially
Experience in Customer Support
Little to no travel
Ability to sit, use hands to finger, handle or feel objects, tools or controls, and reach with hands and arms
May occasionally lift up to 20 pounds