National Apartment Association (Naahq)

Business Development Rep

• Provide customer service support for exhibitors via email and phone
• Assist exhibitors with show logistics, deadlines, policies, and event resources
• Support exhibitor account management, invoice follow-up, and payment tracking
• Assist with exhibit space sales, exhibitor onboarding and communications, and cross-selling advertising, partnership, and sponsorship opportunities
• Build and maintain relationships with exhibitors, sponsors, and industry suppliers
• Provide logistical support for key exhibitors, including conference registration lists and hotel room blocks
• Provide onsite support for exhibitors and sponsors, including staffing the exhibit sales office and assisting with event operations
• Conduct prospecting, lead generation, and targeted sales outreach for sponsorship revenue
• Manage sponsorship inquiries, communications, proposals, contracts, and benefit fulfillment
• Research prospective sponsors and maintain sales records, pipeline activity, and prospect information
• Collaborate with the Senior Sales Account Manager, Director of Partnerships, and Marketing team
• Manage sponsorship and partnership marketing plans
• Identify prospective advertisers, sponsors, partners, and other revenue opportunities
• Perform other related duties as assigned

Business Development Specialist

Customer Success Manager

• Develop relationships with NAA’s Top 50 Members
• Conduct proactive outreach for member satisfaction and accounts receivable
• Answer and address members’ needs in a timely manner
• Uphold and grow NAA’s member satisfaction through relationship building and dedication
• Serve as a subject matter expert for NAA products, with a focus on Click & Lease
• Collaborate with other departments on member-related escalations
• Keep detailed logs and accurate data of all accounts
• Complete projects that improve Customer Success workflows
• Perform monthly cyclical reporting and communication tasks
• Adhere to the Data Accuracy Policy

Business Development Specialist

Customer Success Specialist