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Engagement Manager
National Center for Defense Manufacturing & Machining (NCDMM). Evaluate and continually improve the membership model to drive growth in membership numbers, diversity, and revenue .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in membership recruitment and acquisition processes, leveraging data-driven decision-making to enhance stakeholder engagement and ecosystem value generation. Proven ability to lead collaborative initiatives and foster relationships within the advanced manufacturing sector.
Highest-signal resume keywords
Membership RecruitmentStakeholder EngagementData-Driven Decision-MakingPartnership DevelopmentCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lead GenerationLead ConversionMembership Model EvaluationValue Proposition DevelopmentEcosystem Expansion
Soft Skills
Excellent Interpersonal SkillsStrategic ThinkingCreative ThinkingCollaborative ApproachNetworking Acumen
Industry Keywords
Additive ManufacturingTechnology MaturationEconomic DevelopmentMembership ServicesPublic-Private Collaboration
About the role
Key responsibilities & impact- Evaluate and continually improve the membership model to drive growth in membership numbers, diversity, and revenue
- Develop membership recruitment and acquisition processes, including lead generation, lead conversion, and customer relationship management
- Lead and manage membership resources and processes, including the Senior Membership Coordinator, membership tools, and content
- Identify industry-centric gaps in stakeholder composition and develop proactive member recruitment plans
- Seek and leverage data sources to inform decision-making for America Makes and the additive manufacturing ecosystem
- Grow and maintain an inclusive, diverse, and engaged team culture aligned around membership value generation and performance
- Curate and expand the NCDMM Alliance Partner network
- Identify and nurture relationships with complementary organizations to drive collaborative ecosystem impact
- Collaborate with the Communications and Event team on the America Makes convening strategy and plan
- Support membership retention and renewals through improved value proposition documentation
- Identify regional economic growth data sources to inform ecosystem expansion
- Advance memoranda of understanding with nonprofit organizations
- Develop awareness campaigns targeting new industry sectors
- Engage with local economic development organizations in Northeast Ohio
- Report membership acquisition program status and next steps to America Makes Leadership
- Facilitate introductions and collaborations between America Makes members and Alliance Partners
- Speak at regional events about public-private collaborative research and training
Requirements
What you’ll need- Bachelor’s degree in Business or related field
- Master’s degree preferred
- Five to seven (5-7) years of experience in a membership / customer-service centric position
- Experience identifying and converting customer acquisition leads by understanding and addressing stakeholder needs
- Networking acumen and significant engagement with members, stakeholders, and government partners
- Demonstrated ability to lead stakeholder and partnership development programs
- Experience increasing engagement, driving mission impact, and growing ecosystem value generation
- Willingness to travel to trade shows, conferences, and industry gatherings
- Relevant experience in a technology maturation and advanced manufacturing space
- Ability to prioritize independently, meet deadlines, and drive mission impact
- Collaborative approach to bringing ideas to life
- Passion for serving the nation and improving U.S. global manufacturing competitiveness
- Excellent interpersonal skills and ability to support stakeholder needs
- Strategic and creative thinking
- Eligibility to work in the United States, verified through E-Verify
Benefits
Comp & perks- Equal opportunity employer
- Employment eligibility verification through the E-Verify system
- Opportunities to attend trade shows, conferences, and industry gatherings
- Collaborative, innovative, creative, and fast-paced team culture