National Center for Defense Manufacturing & Machining (NCDMM)

Manager

• Evaluate and continually improve the membership model to drive growth in membership numbers, diversity, and revenue
• Develop membership recruitment and acquisition processes, including lead generation, lead conversion, and customer relationship management
• Lead and manage membership resources and processes, including the Senior Membership Coordinator, membership tools, and content
• Identify industry-centric gaps in stakeholder composition and develop proactive member recruitment plans
• Seek and leverage data sources to inform decision-making for America Makes and the additive manufacturing ecosystem
• Grow and maintain an inclusive, diverse, and engaged team culture aligned around membership value generation and performance
• Curate and expand the NCDMM Alliance Partner network
• Identify and nurture relationships with complementary organizations to drive collaborative ecosystem impact
• Collaborate with the Communications and Event team on the America Makes convening strategy and plan
• Support membership retention and renewals through improved value proposition documentation
• Identify regional economic growth data sources to inform ecosystem expansion
• Advance memoranda of understanding with nonprofit organizations
• Develop awareness campaigns targeting new industry sectors
• Engage with local economic development organizations in Northeast Ohio
• Report membership acquisition program status and next steps to America Makes Leadership
• Facilitate introductions and collaborations between America Makes members and Alliance Partners
• Speak at regional events about public-private collaborative research and training

Engagement Manager