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Service Coordinator II
National Church Residences. Advocate for, organize, and problem-solve on behalf of residents .
Posted 10/2/2026full-timeNiagara Falls • New York • United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong advocacy and organizational skills to effectively coordinate programs and activities for residents while maintaining relationships with community service providers. Proficient in problem-solving and delivering measurable results in social services for elderly and family populations.
Highest-signal resume keywords
AdvocacyProgram CoordinationCommunity Resource KnowledgeCustomer ServiceInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Problem-SolvingOrganizational Skills
Certifications & Qualifications
Bachelor’s Degree in Social Work
Industry Keywords
Social ServicesCommunity AgenciesResource DirectoryElderly SupportLife Skills Education
About the role
Key responsibilities & impact- Advocate for, organize, and problem-solve on behalf of residents
- Coordinate programs and activities for residents
- Serve as a liaison to community agencies and network with community service providers
- Identify low-cost service providers and negotiate discounts
- Engage residents to identify needs and make referrals to community agencies
- Develop and maintain a Resource Directory of state and local service providers
- Sponsor educational events covering health care, agency support, life skills, and referral sources
- Provide customer service, address resident concerns, and assist with basic needs
- Help residents access community services including housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling
- Monitor, document, and relay feedback or concerns from residents and families
- Manage internal and external relationships using appropriate communication and interpersonal skills
Requirements
What you’ll need- Bachelor’s degree in social work or a related field preferred
- Two or more years of experience delivering social services to elderly and/or family populations preferred
- Working knowledge of supportive services and local community resources
- Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents
Benefits
Comp & perks- Medical & Rx coverage with three plan options
- Healthcare Flexible Spending Account or employer-funded Health Savings Account
- Fertility & Family Building Support
- Weight Management and Chronic Condition Support
- Paid parental leave at 100% for four weeks
- Dental and vision coverage
- Company-provided life, AD&D, and disability coverage
- Voluntary life and AD&D, accident insurance, hospital indemnity, critical illness, and pet coverage
- Dependent Care Flexible Spending Account with company match
- Transportation and parking Flexible Spending Accounts
- Well-being programs, enhanced EAP, mental health and work-life support, tobacco cessation
- Well-Being Your Way rewards and reimbursements up to $1,000/year
- 3-4-5 Retirement Program with immediate company funding at 3%, increasing up to 5%, plus company match up to 5%
- Tuition expense reimbursement
- Paid Time Off (PTO)
- 9 paid holidays