Business Analyst – AI COE

National Content & Technology Cooperative

. Gather, analyze and document business and functional requirements from member operators and internal stakeholders .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, requirements elicitation, and process mapping, with a strong focus on technical documentation and cross-team collaboration. Proficient in managing integrations and delivering user acceptance testing while ensuring member success and engagement.

Highest-signal resume keywords

Business AnalysisRequirements ElicitationProcess MappingTechnical DocumentationAPI Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisRequirements ElicitationProcess MappingTechnical DocumentationUser Acceptance TestingData AnalyticsIntegration ManagementWorkflow MappingDashboard DevelopmentMember Success Planning

Soft Skills

Clear CommunicationCross-Team CollaborationStakeholder EngagementProblem SolvingAdaptability

Tools & Technologies

Azure DevOpsJiraMicrosoft 365Power PlatformSharePointTeamsCopilot

Industry Keywords

AIMachine LearningGenerative AIData FlowsIntegration NeedsMember OnboardingDocumentation LifecycleService DescriptionsOperational ImprovementsValue Realization

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Gather, analyze and document business and functional requirements from member operators and internal stakeholders
Lead requirements-gathering and working sessions with members, internal teams and vendor delivery teams
Map current-state member workflows and define target-state processes supported by the platform
Convert requirements into user stories and acceptance criteria with the Executive Director and build teams
Identify source systems, integration needs, data-readiness requirements and cross-team dependencies
Maintain requirements traceability from intake through delivery using Azure DevOps, Jira or a similar platform
Coordinate documentation requirements for launches and ongoing operations
Produce service descriptions, onboarding guides, support documentation and training content
Partner with legal, finance, IT and business operations on contracts, ordering, billing and reporting processes
Establish version control, review schedules and maintenance processes for member-facing materials
Audit documentation and own the AI COE knowledge repository and documentation lifecycle
Lead member onboarding from requirements gathering through go-live
Build and refine repeatable onboarding steps, checklists and guides with vendor partners
Manage technical and feature dependencies, including integration endpoints, API management configuration and end-to-end validation
Coordinate members, vendors and internal teams to close requirements gaps and unblock onboarding dependencies
Serve as primary business liaison for assigned AI COE members
Support user acceptance testing and validate delivered functionality against acceptance criteria
Develop dashboards measuring member adoption and use-case utilization
Maintain member success plans with agreed objectives
Identify underutilized capabilities and recommend adoption strategies
Turn member feedback into enhancement requests, roadmap recommendations and operational improvements
Produce executive reporting on member engagement, value realization and platform health

Requirements

What you’ll need

Bachelor's degree in business administration, information systems, computer science, data analytics or a related field, or an equivalent combination of education and relevant professional experience
5+ years of experience as a business analyst supporting software, data or platform delivery
Experience with Microsoft 365, including Teams, SharePoint, Power Platform and Copilot
Understanding of APIs, system integrations and data flows
Strong requirements elicitation, process mapping, business analysis and technical documentation skills
Demonstrated ability to create clear, structured business and technical drafts that others can build upon
Clear written and verbal communication skills with both business and technical audiences
Experience managing cross-team dependencies in delivery work
Familiarity with AI, machine learning, generative AI or data analytics platforms is preferred
Valid driver's license
Remote home office must be in Colorado, Kansas, Missouri, North Carolina or Texas
Ability to travel occasionally, up to 10%
Ability to work outside normal business hours, including evenings or weekends, when required

Benefits

Comp & perks

Bonus Eligible
Choice of subsidized healthcare plans for individuals and families
Health Savings Accounts with significant employer contributions
401K Plan with up to a 10% match
100% company paid vision and dental insurance
100% company paid Short Term and Long-Term Disability Insurance
100% company paid group life insurance and opportunity to buy additional coverage
Competitive Paid Time Off
Remote or hybrid work eligibility