National Content & Technology Cooperative

Business Analyst

• Gather, analyze and document business and functional requirements from member operators and internal stakeholders
• Lead requirements-gathering and working sessions with members, internal teams and vendor delivery teams
• Map current-state member workflows and define target-state processes supported by the platform
• Convert requirements into user stories and acceptance criteria with the Executive Director and build teams
• Identify source systems, integration needs, data-readiness requirements and cross-team dependencies
• Maintain requirements traceability from intake through delivery using Azure DevOps, Jira or a similar platform
• Coordinate documentation requirements for launches and ongoing operations
• Produce service descriptions, onboarding guides, support documentation and training content
• Partner with legal, finance, IT and business operations on contracts, ordering, billing and reporting processes
• Establish version control, review schedules and maintenance processes for member-facing materials
• Audit documentation and own the AI COE knowledge repository and documentation lifecycle
• Lead member onboarding from requirements gathering through go-live
• Build and refine repeatable onboarding steps, checklists and guides with vendor partners
• Manage technical and feature dependencies, including integration endpoints, API management configuration and end-to-end validation
• Coordinate members, vendors and internal teams to close requirements gaps and unblock onboarding dependencies
• Serve as primary business liaison for assigned AI COE members
• Support user acceptance testing and validate delivered functionality against acceptance criteria
• Develop dashboards measuring member adoption and use-case utilization
• Maintain member success plans with agreed objectives
• Identify underutilized capabilities and recommend adoption strategies
• Turn member feedback into enhancement requests, roadmap recommendations and operational improvements
• Produce executive reporting on member engagement, value realization and platform health

Business Analyst – AI COE