Information Technology Support Specialist

National Counseling Group

. Provide Level 1 and Level 2 technical support for hardware, software, network connectivity, user access, endpoints, and technology equipment .

Posted 9/18/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-Level💰 $48,031 - $61,676 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 1 and Level 2 technical support for hardware, software, and network connectivity, with a strong focus on troubleshooting and resolving technical incidents. Proficient in supporting Windows and Apple devices, along with experience in managing user technology lifecycle activities.

Highest-signal resume keywords

Technical SupportTroubleshooting HardwareWindows SupportCustomer ServiceNetwork Connectivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingHardware SupportSoftware SupportNetwork ConnectivityUser Access ManagementEndpoint ManagementWindows ConfigurationApple Device SupportVPN Troubleshooting

Soft Skills

Customer ServiceCommunication Skills

Tools & Technologies

Microsoft 365Google WorkspaceVoIP PhonesMobile DevicesPrintersLaptopsWorkstationsPeripherals

Industry Keywords

Information TechnologyTechnical SupportIT StandardsUser Technology LifecycleBackground Checks

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide Level 1 and Level 2 technical support for hardware, software, network connectivity, user access, endpoints, and technology equipment
Respond to and resolve employee IT support requests and technical issues
Investigate, troubleshoot, and resolve technical incidents
Identify root causes, evaluate remediation options, test and implement solutions, and communicate resolutions and next steps
Install, configure, deploy, and maintain Windows, Apple, and Chrome workstations, laptops, monitors, printers, mobile devices, peripherals, VoIP phones, headsets, and other IT equipment
Prepare, image, configure, and deploy new and replacement computers and equipment
Support Microsoft 365, Google Workspace, and approved business applications
Troubleshoot wired and wireless network connectivity, Wi-Fi, VPN, basic network services, and endpoint connectivity issues
Document support activities, follow IT standards, and escalate complex infrastructure or network issues when needed
Provide field support and manage user technology lifecycle activities

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred
Equivalent relevant professional experience may be considered in lieu of formal education
2–4 years of experience providing technical support in a professional IT environment
Experience troubleshooting hardware, software, network connectivity, user access, and endpoint-related issues
Experience supporting Windows and/or Apple devices
Strong customer service and communication skills
Must be authorized to work in the United States
Successful completion of background checks and credential verification
Ability to support employees across corporate offices, remote locations, and operational sites
Business travel required

Benefits

Comp & perks

Consumer-driven health plan coverage through Anthem
24/7 access to licensed doctors, therapists, and psychiatrists through the Sydney app
Health Savings Account (HSA) or Flexible Spending Account (FSA)
Two dental plan options through Delta Dental
Affordable vision plan through EyeMed
Optional Dependent Care Flexible Spending Account
Generous paid time off
401(k) or Roth IRA retirement programs administered by Empower
Financial planning and education services at no cost
Voluntary supplemental benefits: Accident, Critical Illness, Short-Term Disability
Educational Assistance
Advancement and Career Development Opportunities
Flexibility to shape your schedule
Equal opportunity employer
Reasonable accommodations available upon request