National Counseling Group

Customer Support

• Provide Level 1 and Level 2 technical support for hardware, software, network connectivity, user access, endpoints, and technology equipment
• Respond to and resolve employee IT support requests and technical issues
• Investigate, troubleshoot, and resolve technical incidents
• Identify root causes, evaluate remediation options, test and implement solutions, and communicate resolutions and next steps
• Install, configure, deploy, and maintain Windows, Apple, and Chrome workstations, laptops, monitors, printers, mobile devices, peripherals, VoIP phones, headsets, and other IT equipment
• Prepare, image, configure, and deploy new and replacement computers and equipment
• Support Microsoft 365, Google Workspace, and approved business applications
• Troubleshoot wired and wireless network connectivity, Wi-Fi, VPN, basic network services, and endpoint connectivity issues
• Document support activities, follow IT standards, and escalate complex infrastructure or network issues when needed
• Provide field support and manage user technology lifecycle activities

Information Technology Support Specialist