Communications Officer

National Energy System Operator

. Develop, maintain and continuously improve customer communication templates .

Posted 9/21/2026full-timeWarwick • United KingdomMid-LevelSenior💰 £44,000 - £56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication skills and attention to detail while developing and reviewing customer communication templates. Possesses a customer-focused mindset and the ability to manage multiple priorities in a regulated environment.

Highest-signal resume keywords

Strong Written Communication SkillsAttention To DetailStakeholder ManagementCustomer Engagement ExperienceKnowledge Of The Energy Sector

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceContent DevelopmentCustomer CommunicationData Analysis

Soft Skills

Organisational SkillsProactive ApproachAdaptability

Tools & Technologies

FoundrySalesforce

Industry Keywords

Regulated EnvironmentNetwork Connections ProcessConnections Reform Programme

About the role

Key responsibilities & impact

Develop, maintain and continuously improve customer communication templates
Work with subject matter experts and operational teams to ensure communications are accurate, consistent, compliant and aligned with programme requirements
Integrate content into relevant systems and processes
Review and quality assure communications for accuracy, accessibility and attention to detail
Monitor customer feedback, queries and emerging issues to improve communications and customer understanding
Build working relationships across NESO to align communications with changing programme priorities and customer needs
Develop knowledge of the connections landscape and customer journey
Support delivery of customer communications across the connections journey and help customers understand outcomes and next steps

Requirements

What you’ll need

Right to work in the UK by the start of employment
Strong written communication skills
Excellent attention to detail and experience reviewing and quality assuring content
Strong organisational skills and ability to manage multiple priorities and deadlines
Customer-focused mindset
Strong stakeholder management and collaboration skills
Proactive, adaptable approach to changing priorities and programme requirements
Experience delivering customer communications within a regulated, operational or infrastructure environment (desirable)
Knowledge of the energy sector, network connections process or wider Connections Reform programme (desirable)
Experience with Foundry or Salesforce (desirable)
Experience using customer feedback, insight or performance data to improve communications (desirable)
Experience working within communications, customer engagement or customer service teams (desirable)
Cover Letter required

Benefits

Comp & perks

Bonus based on company performance
26 days annual leave as standard
Competitive contributory pension scheme with double matching up to a maximum company contribution of 12%
NESO Savings Plan with 50% matching contribution on monthly savings of £20–£500
Flexible Bank Holidays & Holiday Trading
Additional Birthday Day Off
Cycle to Work Scheme
Retail & Gym Discounts
Private Medical Insurance
Critical Illness Insurance
Personal Accident Insurance
Hybrid working available