Connections Customer Stakeholder Officer – Events

National Energy System Operator

. Lead the planning and delivery of customer and stakeholder engagement events across the programme .

Posted 9/21/2026contractWarwick • United KingdomMid-LevelSenior💰 £50,000 - £63,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in stakeholder engagement and event management within regulated industries, with a strong focus on customer needs and effective communication. Capable of translating complex information into actionable insights to inform decision-making and drive continuous improvement.

Highest-signal resume keywords

Stakeholder EngagementEvent ManagementCustomer FocusCommunication SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event PlanningAgenda DevelopmentStakeholder Insight GatheringFeedback AnalysisGovernance Process Management

Soft Skills

Organizational SkillsProactive ApproachCollaborationAdaptabilityContinuous Improvement

Industry Keywords

Regulated IndustryEnergy InfrastructureConnections ProgrammeCustomer EngagementStakeholder Dialogue

About the role

Key responsibilities & impact

Lead the planning and delivery of customer and stakeholder engagement events across the programme
Shape engagement strategy for key customer and stakeholder forums
Identify emerging issues, define event objectives and develop agendas supporting organisational priorities and customer outcomes
Design engagement activities to influence decision-making and gather meaningful stakeholder insight
Identify opportunities for stakeholder dialogue and develop content supporting organisational priorities
Maintain a strong understanding of Connections and the Connections reform environment
Own the strategic design, planning and delivery of engagement events
Lead the governance process for event buy-in with senior leadership
Design and deliver engagement approaches that generate stakeholder insight
Translate feedback into actionable recommendations for programme teams and senior leaders
Inform decision-making and continuous improvement

Requirements

What you’ll need

Experience working in a complex, fast-paced and evolving environment within a regulated industry, the energy infrastructure sector, or a connections programme
Strong customer focus and commitment to understanding stakeholder needs
Excellent organisational skills with the ability to manage multiple priorities, deadlines and stakeholders simultaneously
Strong written and verbal communication skills
Ability to absorb complex information quickly and translate it into clear, accessible and engaging communications and discussions
Proactive, collaborative approach and willingness to learn and continuously improve
Applicants must have the right to work in the UK by the start of employment
Visa sponsorship may not be available and will be considered in line with business requirements
Experience supporting or delivering stakeholder engagement activities, workshops, forums or events
Experience gathering, analysing and reporting stakeholder feedback and insights

Benefits

Comp & perks

A bonus based on company performance
26 days annual leave as standard
Competitive contributory pension scheme with double matching up to a maximum company contribution of 12%
Annual enrollment to NESO Savings Plan with a 50% matching contribution on savings of £20–£500 per month
Flexible Bank Holidays & Holiday Trading
Additional Birthday Day Off
Cycle to Work Scheme
Retail & Gym Discounts
Private Medical Insurance
Critical Illness Insurance
Personal Accident Insurance
Hybrid working available