Senior Delivery Manager – Engineering, Customer Solutions

National Energy System Operator

. Build and maintain partnerships with the Engineering and Customer Solutions Directorate to achieve business outcomes through digital products, solutions, and services .

Posted 10/7/2026full-timeWokingham • United KingdomSenior💰 £85,000 - £100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Agile DevSecOps delivery, technical leadership, and managing diverse engineering teams while ensuring alignment with business goals and operational stability. Proficient in developing strategic digital roadmaps and fostering strong stakeholder relationships to drive innovation and excellence.

Highest-signal resume keywords

Agile DevSecOps DeliveryTechnical LeadershipStakeholder ManagementDigital Product DevelopmentBudget and Resource Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Product DevelopmentChange ManagementSoftware Engineering PrinciplesTroubleshooting Technical IssuesPerformance MeasurementRisk ManagementSystem AuditsAutomation OpportunitiesService Delivery ManagementTechnical Decision-Making

Soft Skills

LeadershipCommunicationCollaborationRelationship BuildingInfluencing

Tools & Technologies

SalesforceMuleSoftAzureDigital SolutionsEnterprise Technology

Certifications & Qualifications

NSV Security Clearance

Industry Keywords

Digital ProductsData ManagementTechnology TrendsOperational StabilityPerformance-Driven Culture

Tech Stack

Tools & technologies

AzureRuby on Rails

About the role

Key responsibilities & impact

Build and maintain partnerships with the Engineering and Customer Solutions Directorate to achieve business outcomes through digital products, solutions, and services
Create, deliver, and oversee the performance of digital products, solutions, and services within the DD&T functional plan
Develop and deliver a strategic Digital, Data, and Technology roadmap aligned with business goals
Attend leadership meetings to ensure close collaboration with the directorate and teams
Own Agile DevSecOps delivery of products and programmes of work, with accountability for operational stability
Manage end-to-end design, development, testing, deployment, and operation of digital products and services
Coordinate strategic and delivery business analysts, architects, senior platform managers, other senior delivery managers, innovation business partners, and data stewards
Plan and manage budgets, timelines, resources, risks, issues, dependencies, and quality standards
Own and manage the functional digital delivery plan for the directorate
Champion Agile DevSecOps principles and modern engineering practices
Identify new practices and automation opportunities to improve pace, quality, and reliability
Make commercially, technically, and operationally sound decisions aligned with DD&T strategy
Collaborate with technical leaders to provide seamless service and promote innovation and excellence
Apply platform best practices, guard rails, and golden paths
Manage relationships with technology partners and service providers
Provide first-line assurance, including risk and mitigation management
Lead, manage, and develop a diverse team of engineering experts
Make commercial decisions and manage IT financial considerations
Monitor technology trends and identify improvement and innovation opportunities
Conduct system audits, manage change control, and establish governance and platform best practices
Provide technical leadership, guidance, and mentoring
Communicate, collaborate, and influence across key roles
Evaluate the impact, value, and user satisfaction of digital solutions

Requirements

What you’ll need

Degree in Management, Computer Science, or Engineering, or equivalent management-based digital, data, or technology-specific industry experience
Vast experience in technical leadership roles, managing teams effectively, and working with senior stakeholders
NSV Security clearance is required, along with the ability to maintain this clearance
Usually resident in the UK for the last five years to apply for the required clearance
Right to work in the UK by the start of employment
Demonstrable experience shifting to modern technology practices and adapting to change
Experience working with outsourced partners to deliver services
Broad technology exposure at enterprise scale and strong management skills
Experience delivering, supporting, and maintaining technology
Experience leading change and transition in complex environments
Experience working effectively with third parties and outsourced services
Strong stakeholder management and relationship-building skills
Strong technical skills and understanding of current technologies, trends, and innovations
Knowledge of modern software engineering principles and practices
Knowledge of Salesforce, MuleSoft, Azure, or similar technologies
Skills designing, developing, testing, deploying, and maintaining scalable, secure, and reliable solutions
Track record managing issues during priority incidents
Ability to create a performance-driven team culture
Commercial astuteness when dealing with third parties
Skills leading and managing engineering teams
Skills troubleshooting technical issues and resolving problems
Excellent leadership, management, and communication skills

Benefits

Comp & perks

Benefits allowance
Bonus of up to 20% of salary for stretch performance
Private medical insurance
28 days annual leave as standard
Competitive contributory pension scheme with double-matched contributions up to a maximum company contribution of 12%
Flexible Bank Holidays & Holiday Trading
Additional Birthday Day Off
Cycle to Work Scheme
Retail & Gym Discounts
Critical Illness Insurance
Personal Accident Insurance
Hybrid working options
Full-time, part-time, and flexible working arrangements