Academic and Finance Advisor I

National University

. Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools .

Posted 9/24/2026full-timeRemote • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student advising, financial aid processes, and compliance with university policies while effectively managing student relationships and academic progress. Proficient in utilizing technology and tools to enhance student engagement and support in a fast-paced educational environment.

Highest-signal resume keywords

Student AdvisingFinancial Aid KnowledgeConflict ManagementCustomer ServiceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Student Services ExperienceReport PreparationAcademic Progress MonitoringSatisfactory Academic Progress (SAP) StandardsTechnology-Driven Enterprise Experience

Soft Skills

Solution-Oriented ApproachHighly OrganizedDetail-OrientedCollaborative Team PlayerProfessional Communication

Tools & Technologies

Roadrunner SystemStudent Portfolio ReportNational Student Loan Data System (NSLDS)

Industry Keywords

Higher EducationUniversity PoliciesFDCP ActOnline University EnvironmentCustomer-Centric Position

About the role

Key responsibilities & impact

Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools
Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success
Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards
Advise students on financial aid requirements, university policies, and changes to their course of study
Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables
Maintain professionalism while supporting escalated students and delivering University communications
Participate in team meetings, trainings, and departmental or special projects
Maintain regular and reliable attendance and perform other duties as assigned

Requirements

What you’ll need

Minimum of one (1) year of experience in advising, customer service or related is required
Bachelor's degree preferred
Experience in student services or training and development in a collegial setting preferred
Experience working in a fast-paced customer or student-centric position preferred
Experience in higher education and technology-driven enterprise preferred
Knowledge of academic and business practices in an online university environment
Knowledge of University policies, procedures, and updates
Strong customer service focus with the ability to manage conflict, de-escalate concerns, and communicate professionally across all channels with students
Solution-oriented approach when supporting students, colleagues, faculty, and staff while following University and federal guidelines
Understanding of financial aid programs, the FDCP Act, and standard payment practices
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting
Maintains confidentiality and integrity in all interactions and documentation
Skilled in written communication, report preparation, and the use of technology for online engagement
Collaborative team player who contributes to a positive and productive work environment
Knowledge of and alignment with the University’s mission, vision, and goals
Proficient in Microsoft Office
Must be eligible to receive access to the National Student Loan Data System (NSLDS)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
403(b) with match
Paid holidays
PTO
Free education benefits
Professional growth opportunities
Comprehensive well-being benefits for employees and families