National University

Manager

• Lead conversion rate optimization (CRO) and experimentation for National University’s website and digital experiences
• Define, execute, and continuously optimize data-driven testing strategies
• Own the CRO, experimentation, website experimentation, and platform strategy roadmaps
• Establish testing SLAs, QA standards, governance, and deployment practices
• Maintain repositories of hypotheses, test results, learnings, opportunities, and best practices
• Own the complete experimentation lifecycle from opportunity identification through production rollout
• Design and run A/B, multivariate, and multi-page experiments
• Optimize information architecture, content presentation, navigation, page experience, and calls-to-action
• Analyze prospective student journeys to identify friction, abandonment, and conversion opportunities
• Optimize program discovery, on-site search, filters, navigation, program finders, and recommendation surfaces
• Develop targeted and personalized website experiences based on audience segments, intent signals, engagement patterns, and lifecycle stage
• Partner with Marketing, Enrollment, Digital Analytics, IT, Accounts, Brand, and Product teams
• Identify opportunities for AI-assisted optimization, predictive insights, and behavioral decisioning
• Own measurement best practices, quarterly meta-analysis, CRO Playbook, dashboards, and KPI framework
• Define, monitor, and communicate experimentation and conversion KPIs
• Establish weekly, monthly, and quarterly reporting for senior leadership
• Build executive dashboards and communicate test results, KPI trends, roadmap progress, and recommendations to the Chief Marketing Officer and senior stakeholders
• Evaluate emerging trends, technologies, platforms, and optimization capabilities
• Benchmark industry trends, competitor experiences, customer expectations, and evolving digital behaviors
• Provide leadership through influence and expertise as an individual contributor

Senior Manager, Experimentation Optimization

Evaluator

• Review and evaluate transcripts, credits earned, degree requirements, and other academic documents to determine degree completion
• Maintain and update student Degree Progress Audits (DPAs) in Anthology
• Review students’ prior academic coursework and determine the appropriate application of earned credits within DPAs
• Assist with development and maintenance of SIS configurations supporting accurate and automated credit evaluation
• Apply institutional policies and articulation agreements to assess credit equivalence and course applicability
• Maintain accurate records of evaluated credits and update student records in the student information system
• Provide guidance to students, advisors, and faculty regarding transfer credit policies and degree requirements
• Identify and resolve discrepancies in transfer evaluations with academic departments
• Ensure timely processing of evaluations to support enrollment, academic planning, and graduation timelines
• Communicate with students regarding degree completion and option to confer degree
• Report weekly evaluation progress and student response rates

Part-time Credit Evaluator

Human Resources

• Provide comprehensive support for the daily operations of the Human Resources Business Partner team
• Execute HR policies and procedures
• Initiate resource planning and maintain interdepartmental communication
• Partner with HRBPs and business leaders to support clients and business goals
• Support HR transactions including document management, HRIS entry, recruitment, employee relations, performance management, and special projects
• Research and compile information and metrics to facilitate HR strategy
• Act as the first point of contact for employee policy-related queries
• Respond to internal and external customer inquiries and provide updates
• Coordinate employee onboarding with Talent Acquisition, the HR Business Partner, and the hiring manager
• Maintain compliance with federal, state, and local employment laws and regulations
• Review policies and practices to maintain compliance
• Maintain knowledge of HR trends, best practices, regulatory changes, and new technologies
• Ensure employee files and records are stored in appropriate electronic format
• Resolve employee issues promptly to enhance satisfaction
• Perform other duties as assigned

Human Resources Associate

Research Scientist

• Support a faculty-led research project examining the lived experiences of women of color Marriage and Family Therapists
• Assist with literature reviews and organization of scholarly sources
• Support participant recruitment, screening, and interview scheduling
• Assist with transcription, de-identification, and secure data organization
• Support qualitative data coding and identification of emerging themes
• Maintain research logs, documentation, and project materials
• Participate in research team meetings and contribute to project activities
• Assist with research summaries, presentations, and scholarly materials
• Maintain confidentiality and follow IRB, research ethics, data-security, and University requirements
• Complete required research and confidentiality training
• Perform other research-related duties as assigned by the Principal Investigator

Research Assistant – Student Worker

• Analyze and assess student academic and non-collegiate records to ensure accurate transfer-credit evaluation
• Determine admission eligibility and required courses of study for National University degree, certificate, and credential programs
• Evaluate undergraduate and graduate coursework from foreign and domestic institutions, military training, credit-by-examination, and other non-traditional sources
• Run SOAR audits and manually update Academic Advisement Reports to accurately apply transfer credit
• Prepare timely Academic Advisement Reports and update applicable student records
• Enter and update course equivalencies in the Transfer Equivalency System (TES)
• Review and correct transcript-processing information and student academic records
• Review student files for scholarship eligibility
• Interpret and explain degree requirements, academic policies, and procedures to students, advisors, faculty, and staff
• Resolve student transfer-credit concerns and develop solutions for exceptional cases
• Maintain daily contact with students, advisors, Campus Directors, university departments, and faculty regarding evaluations and academic policies
• Perform re-evaluations following degree-objective changes or additional non-traditional or transfer credit
• Prepare estimates, pre-evaluations, and course equivalencies for department chairs, advisors, and the Committee on the Application of Standards
• Process concurrent enrollment requests, Student Agreements, Challenge/Credit by Exam, course waivers, and program or plan changes
• Review Academic Advisement Reports for eligibility and applicability to new degree plans
• Verify undergraduate bachelor conferral dates and GPA requirements for graduate evaluations
• Assist Registrar’s Office departments with course substitutions, equivalencies, degree audits, and transcript verification
• Participate in department and special projects and perform other assigned duties
• Maintain consistent attendance; no travel required

Records Evaluator I

Payroll

• Oversee daily multi-state payroll operations
• Manage end-to-end weekly, biweekly, and monthly payroll processing
• Ensure compliance with federal, state, and local payroll regulations
• Oversee W-2 preparation and year-end tax reporting
• Administer payroll systems including Workday, ADP, and OSV
• Audit payroll cycles and verify uploads to the general ledger
• Research, analyze, and resolve payroll discrepancies, audit findings, and budget variances
• Review payroll reports and respond to third-party payroll inquiries
• Assist with workers’ compensation audits
• Collaborate with Human Resources, Finance, and cross-functional teams
• Supervise, hire, train, mentor, and develop payroll staff
• Provide training, guidance, and performance feedback
• Manage deadlines, shifting priorities, and sensitive confidential information
• Support operational initiatives and organizational objectives
• Perform other duties as assigned

Payroll Manager – Contractor

Financial Planning and Analysis

• Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools
• Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success
• Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards
• Advise students on financial aid requirements, university policies, and changes to their course of study
• Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables
• Maintain professionalism while supporting escalated students and delivering University communications
• Participate in team meetings, trainings, and departmental or special projects
• Maintain regular and reliable attendance and perform other duties as assigned

Academic and Finance Advisor I

Counselor

• Serve as a trusted guide, explaining University policies, Financial Aid guidelines, and Title IV regulations
• Provide personalized, student-centered support
• Manage a student caseload using proactive communication
• Manage student Accounts Receivable, including document collection, student payments, and financial aid
• Monitor and facilitate voucher collection and submission
• Refer students to appropriate departments and campus resources
• Navigate multiple systems and reports to support students
• Communicate with students by phone, email, video, and chat
• Handle escalated student concerns and resolve challenges
• Execute outreach and communication strategies to strengthen engagement and student success
• Monitor academic progress, identify at-risk populations, and support successful program completion
• Use coaching techniques to build relationships and motivate students toward graduation
• Provide ideas and resources to improve student satisfaction, persistence, and achievement
• Collaborate across departments to deliver a connected student experience
• Share University updates and contribute to departmental initiatives and special projects
• Maintain consistent and reliable attendance
• Perform other duties as assigned

Academic and Finance Counselor, Level I

Business Analyst

• Lead and facilitate requirements-gathering sessions, workshops, and stakeholder meetings
• Translate business requirements into BRDs, FSDs, process documentation, and supporting technical artifacts
• Develop current- and future-state process maps with business rules, decision points, and cross-functional workflows
• Identify gaps, risks, inefficiencies, and improvement opportunities
• Partner with business and technical teams to design, evaluate, and validate solutions
• Serve as primary liaison between stakeholders and IT throughout the full SDLC
• Own initiatives through analysis, design, build, testing, implementation, and post-implementation support
• Develop UAT strategy, prepare test scenarios and cases, coordinate execution, and ensure requirements traceability
• Identify, assess, and communicate risks, impacts, and dependencies
• Act as subject matter expert for supported systems and processes
• Provide guidance and mentorship to junior analysts
• Maintain reliable attendance and perform other assigned duties

Technical Business Analyst

Teaching Assistant

• Provide professional-level instruction under the direct supervision of faculty
• Support faculty in maintaining a safe and stimulating educational environment
• Assist with planning and preparation for daily activities and instructional efforts
• Prepare lesson outlines, plans, curricula, and teaching aids
• Present subject matter to students under faculty guidance
• Meet with faculty and students
• Prepare classes or assessment labs and materials
• Grade class assignments, tests, and assessment protocols
• Respond to student emails
• Conduct study sessions
• Perform miscellaneous job-related duties as assigned