Academic and Finance Counselor, Level I

National University

. Serve as a trusted guide, explaining University policies, Financial Aid guidelines, and Title IV regulations .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student services, academic advising, and financial aid regulations while effectively managing student relationships and promoting engagement. Proficient in utilizing technology and communication strategies to enhance student success and satisfaction.

Highest-signal resume keywords

Bachelor’s DegreeThree Years of Related ExperienceFinancial Aid KnowledgeAcademic Advising ExperienceStrong Customer Service Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Student Services ManagementAcademic CounselingCompliance with Federal RegulationsDocument CollectionAccounts Receivable ManagementCoaching TechniquesProblem-Solving AbilityData InterpretationOnline Student SupportCourse Enrollment

Soft Skills

Excellent Communication SkillsActive Listening SkillsDe-Escalation SkillsIndependent Work AbilityCreative Problem-Solving

Tools & Technologies

Microsoft OfficeWord Processing ToolsDatabasesInternet NavigationSMS CommunicationLive Chat SystemsEmail Systems

Certifications & Qualifications

Eligibility for NSLDS Access

Industry Keywords

Higher EducationStudent-Centered SupportTitle IV RegulationsUniversity PoliciesStudent RetentionEngagement StrategiesFast-Paced EnvironmentTechnology-Driven EnvironmentsAcademic Progress MonitoringAt-Risk Populations

About the role

Key responsibilities & impact

Serve as a trusted guide, explaining University policies, Financial Aid guidelines, and Title IV regulations
Provide personalized, student-centered support
Manage a student caseload using proactive communication
Manage student Accounts Receivable, including document collection, student payments, and financial aid
Monitor and facilitate voucher collection and submission
Refer students to appropriate departments and campus resources
Navigate multiple systems and reports to support students
Communicate with students by phone, email, video, and chat
Handle escalated student concerns and resolve challenges
Execute outreach and communication strategies to strengthen engagement and student success
Monitor academic progress, identify at-risk populations, and support successful program completion
Use coaching techniques to build relationships and motivate students toward graduation
Provide ideas and resources to improve student satisfaction, persistence, and achievement
Collaborate across departments to deliver a connected student experience
Share University updates and contribute to departmental initiatives and special projects
Maintain consistent and reliable attendance
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree preferred
Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required
Experience in a fast-paced, student- or customer-focused environment preferred
Background in academic advising and course enrollment within a college or university setting preferred
Experience supporting online students preferred
Experience with Financial Aid or Title IX regulations preferred
Experience interpreting and ensuring compliance with federal regulations and guidelines preferred
Experience in higher education and technology-driven environments preferred
Solid understanding of academic and business practices in an online learning environment
Familiarity with University policies and procedures
Strong customer service mindset
Excellent communication and active listening skills
Skilled at de-escalating and resolving student concerns
Ability to work independently with minimal supervision
Creative and logical problem-solving ability
Comfortable using word processing tools, databases, internet navigation, SMS, live chat, and email systems
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, and SharePoint)
Strong communication and public speaking abilities
Ability to prioritize tasks in a fast-paced, dynamic environment
Must be eligible to receive access to the National Student Loan Data System (NSLDS)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with match
Paid holidays
Paid time off (PTO)
Free education benefits
Professional growth and other growth opportunities
Work-from-home opportunity