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Records Evaluator I
National University. Analyze and assess student academic and non-collegiate records to ensure accurate transfer-credit evaluation .
About the role
Key responsibilities & impact- Analyze and assess student academic and non-collegiate records to ensure accurate transfer-credit evaluation
- Determine admission eligibility and required courses of study for National University degree, certificate, and credential programs
- Evaluate undergraduate and graduate coursework from foreign and domestic institutions, military training, credit-by-examination, and other non-traditional sources
- Run SOAR audits and manually update Academic Advisement Reports to accurately apply transfer credit
- Prepare timely Academic Advisement Reports and update applicable student records
- Enter and update course equivalencies in the Transfer Equivalency System (TES)
- Review and correct transcript-processing information and student academic records
- Review student files for scholarship eligibility
- Interpret and explain degree requirements, academic policies, and procedures to students, advisors, faculty, and staff
- Resolve student transfer-credit concerns and develop solutions for exceptional cases
- Maintain daily contact with students, advisors, Campus Directors, university departments, and faculty regarding evaluations and academic policies
- Perform re-evaluations following degree-objective changes or additional non-traditional or transfer credit
- Prepare estimates, pre-evaluations, and course equivalencies for department chairs, advisors, and the Committee on the Application of Standards
- Process concurrent enrollment requests, Student Agreements, Challenge/Credit by Exam, course waivers, and program or plan changes
- Review Academic Advisement Reports for eligibility and applicability to new degree plans
- Verify undergraduate bachelor conferral dates and GPA requirements for graduate evaluations
- Assist Registrar’s Office departments with course substitutions, equivalencies, degree audits, and transcript verification
- Participate in department and special projects and perform other assigned duties
- Maintain consistent attendance; no travel required
Requirements
What you’ll need- Minimum of one (1) year of record keeping, customer service, or related experience required
- Experience in higher education preferred
- Experience working in a technology-driven enterprise preferred
- Bachelor's degree preferred
- Strong organizational and multitasking abilities
- Excellent interpersonal, oral, and written communication skills
- Ability to comprehend complex information and apply it in accordance with policy
- Critical thinking and complex problem-solving ability
- Ability to make subjective and professional assessments and accurately interpret records against criteria
- Strong attention to detail and follow-through
- Knowledge of academic and business practices in an online environment
- Knowledge of University policies and procedures, including policy updates
- Strong customer service skills
- Ability to manage conflict with student concerns or escalations
- Ability to use email and other technology-based communication media
- Ability to maintain confidentiality and consistently display integrity
- Proficiency with Microsoft Word and other Microsoft Office applications
- Ability to work effectively both independently and in teams
Benefits
Comp & perks- Comprehensive well-being benefits for you and your family
- Benefits package supporting employees’ overall needs
- Part-time benefits information available separately