Director, Member Success

NationSwell

. Deliver an exceptional Institutional Member experience across a portfolio of key accounts .

Posted 10/2/2026full-timeRemote • United StatesLead💰 $115,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in relationship management and account management, with a strong focus on driving renewals and revenue retention. Capable of collaborating with internal stakeholders to enhance member experiences and effectively manage executive-level relationships.

Highest-signal resume keywords

Relationship ManagementAccount ManagementProject ManagementOral and Written CommunicationSustainability Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM ManagementRenewal Strategy DevelopmentCross-SellingOperational RigorDetail Orientation

Soft Skills

Problem SolvingCollaborationPresentation SkillsAdaptabilityInterpersonal Skills

Industry Keywords

Corporate ImpactPhilanthropyNonprofit OrganizationsFinancial InstitutionsSustainability

About the role

Key responsibilities & impact

Deliver an exceptional Institutional Member experience across a portfolio of key accounts
Drive renewals and revenue retention through operational rigor and best-in-class servicing
Co-own end-to-end renewal strategy with the Executive Sponsor
Provide a clear point of view across every account
Drive cross-sells and design and document expansion plays for priority accounts and upcoming renewals each quarter
Own member relationships across the Principal and account teams
Model NationSwell’s Standards of Service
Collaborate with internal stakeholders to improve member offerings, materials, and experiences
Make recommendations to improve the member experience and model
Maintain up-to-date CRM records
Act as an ambassador at conferences and events and support member activities
Monitor industry trends and communicate shifting partner priorities and needs

Requirements

What you’ll need

7-10 years of experience in relationship management, account management, or managing memberships
Deep familiarity with at least one of: corporate impact, sustainability, financial institutions, philanthropy and foundations, or large nonprofit organizations
Understanding of how large organizations work and ability to quickly speak the language of different organizations across sectors
Ability to manage executive-level relationships and grow business
Proven ability to manage multiple projects while paying attention to detail and respecting relationship capital
Ability to solve problems efficiently and thrive in a fast-paced environment with a start-up mentality
Excellent oral and written communication and presentation skills
Deep commitment to institutional impact and driving critical change in the United States and beyond
Occasional domestic travel required

Benefits

Comp & perks

Health, dental, and vision insurance
HSA and FSA
Free memberships to OneMedical, Peloton App One, and Talkspace
Flexible paid time off
Adaptable schedules
Paid time off for employees to volunteer
Dependent Care FSAs
16 weeks paid parental leave
401k account with employer matching
Diverse, equitable, and inclusive workplace
Equal opportunity employment