NationSwell

Director

• Deliver an exceptional Institutional Member experience across a portfolio of key accounts
• Drive renewals and revenue retention through operational rigor and best-in-class servicing
• Co-own end-to-end renewal strategy with the Executive Sponsor
• Provide a clear point of view across every account
• Drive cross-sells and design and document expansion plays for priority accounts and upcoming renewals each quarter
• Own member relationships across the Principal and account teams
• Model NationSwell’s Standards of Service
• Collaborate with internal stakeholders to improve member offerings, materials, and experiences
• Make recommendations to improve the member experience and model
• Maintain up-to-date CRM records
• Act as an ambassador at conferences and events and support member activities
• Monitor industry trends and communicate shifting partner priorities and needs

Director, Member Success